Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Madisonville
When the Madisonville summer cranks up the heat, reliable air conditioning isnât a luxuryâitâs a lifeline. HEPâs certified technicians bring decades of know-how to every home and business, combining meticulous workmanship with friendly, small-town service. From precision load calculations to spot-on refrigerant charging, we fine-tune each system so you enjoy crisp, even comfort while keeping energy bills in check.
Whether your unit needs a midnight rescue, a seasonal tune-up, or a full replacement, our team arrives ready with fully stocked trucks and upfront, no-surprise pricing. We back every repair and installation with iron-clad guarantees, giving you the peace of mind to focus on what matters most. Count on HEP to keep Madisonville coolâbecause when it comes to air conditioning, weâre the folks you can trust today, tomorrow, and all summer long.
FAQs
What air-conditioning services do your certified technicians provide in Madisonville?
Our team offers complete residential and light-commercial AC care, including diagnostic troubleshooting, emergency repairs, seasonal tune-ups, system replacements, new installations, indoor air-quality upgrades, thermostat integration, ductwork inspection, and refrigerant leak detection. All work is performed by NATE- and EPA-certified technicians who comply with Kentucky building codes and manufacturer specifications to protect your warranty.
How quickly can you respond to an air-conditioning emergency in Madisonville?
We provide 24/7 emergency dispatch within the Madisonville area. Calls received during normal business hours are usually handled the same day, while after-hours and weekend calls are typically addressed within two to four hours. Our fully stocked service vehicles carry common replacement parts so most breakdowns can be resolved on the first visit.
What brands and types of air-conditioning systems do you service or install?
Our technicians are factory-trained to work on all major brands, including Trane, Carrier, Lennox, Goodman, Rheem, York, and Daikin. We service central split systems, heat pumps, mini-split ductless units, packaged rooftop units, and high-efficiency variable-speed systems. If a system is still under manufacturer warranty, we can process the claim on your behalf.
Do you offer preventive maintenance plans, and what do they include?
Yes. Our Comfort Care Plan provides two precision tune-ups per yearâone cooling inspection in spring and one heating inspection in fall. Each visit includes a 21-point checklist: coil cleaning, refrigerant level verification, thermostat calibration, electrical testing, drain-line flushing, filter change, and safety control inspection. Members receive 15% off repairs, priority scheduling, and documented service records that help keep factory warranties valid.
How can I improve my air conditionerâs energy efficiency and lower cooling costs?
Start with regular maintenance: a clean coil and proper refrigerant charge can restore up to 30% lost efficiency. Upgrade to a programmable or smart thermostat to match cooling with occupancy. Seal and insulate ductwork, replace clogged filters monthly during peak season, and ensure proper attic insulation levels (R-38 or higher). If your unit is more than 10-12 years old or has a SEER rating below 14, consider replacing it with a high-efficiency (SEER2 16+ or 18+) system that can reduce energy usage by up to 40%.
Are there rebates or financing options for new AC installations?
Absolutely. We partner with local utilities such as Kenergy and TVA to secure rebates that range from $150 to $600 for qualifying high-efficiency heat pumps or central AC units. In addition, we offer 0% APR financing for 12 months or low-interest plans up to 60 months through Synchrony and Wells Fargo Home Projects. Our comfort consultant will calculate available incentives and monthly payment options during a free in-home estimate.