Upfront Pricing

Upfront Pricing | Air Conditioning | Heating and Air Conditioning | Madisonville

When summer humidity settles over Madisonville, HEP’s upfront pricing heating and air conditioning team keeps your home cool without the sticker shock. Our technicians arrive on time, diagnose issues quickly, and present an honest, no-surprise quote before any work begins—so you’ll know the exact cost of repairs, replacements, or tune-ups before we pick up a single tool. From whisper-quiet system upgrades to emergency fixes that restore comfort fast, we combine certified expertise with customer-first transparency.

Neighbors trust HEP because we treat every job like it’s happening in our own homes: protective shoe covers, thorough cleanup, and a friendly walkthrough of the work performed. Whether you need improved indoor air quality, a high-efficiency unit that lowers utility bills, or just peace of mind that your current system will survive the next heatwave, our Madisonville crew is ready 24/7. Discover how stress-free staying cool can be when top-tier service meets upfront pricing.

FAQs

What does “up-front pricing” mean for our air-conditioning services in Madisonville?

Up-front pricing means you know the exact cost of your air-conditioning repair, maintenance, or installation before we start any work. After our certified technician inspects the system, you receive a written, line-item quote that lists parts, labor, taxes, and any manufacturer incentives. The figure will not change unless you authorize additional work in writing, so you never face surprise add-ons when the job is finished.

How do you calculate the price of an AC repair or installation before work begins?

We use a flat-rate price book that factors in the model of your equipment, the complexity of the repair, local Madisonville parts costs, and the estimated labor hours. For new installations we also include a Manual J load calculation to correctly size the unit, plus any code-required upgrades such as electrical whips or drain safeties. Once the scope is clear, you receive a fixed quote that covers everything from the first bolt to the final performance test.

Are there hidden fees, overtime charges, or weekend premiums that aren’t included in the quote?

No. The quoted price already contains travel time, standard parts, refrigerant, and disposal fees. We also build evening, weekend, and holiday scheduling into our flat-rate structure, so you will not pay an after-hours premium. The only time your final bill would change is if you request a different repair option or add a service such as duct cleaning on the same visit—and those costs would be approved by you first.

Which air-conditioning brands and system types do you service or install in Madisonville?

Our technicians are factory-trained on all major brands sold in western Kentucky, including Trane, Carrier, Lennox, Goodman, and Rheem. We service and install central split systems, heat pumps, ductless mini-splits, and high-efficiency inverter systems. Because our pricing is brand-agnostic, you receive the same transparent rate whether you own a 20-year-old unit or a brand-new variable-speed system.

How soon can I schedule an appointment, and do you offer same-day or emergency AC service?

During peak cooling season we reserve several same-day time slots for urgent no-cool calls in Madisonville and the surrounding 15-mile radius. Most customers are seen within 24 hours, and routine maintenance can usually be booked within three business days. All scheduling windows are two hours or less, and you’ll receive a text message when your technician is en route so you’re not waiting around all day.

Do your air-conditioning repairs and installations come with any warranties or guarantees?

Absolutely. Repairs carry a 1-year parts and labor warranty, and many common components such as compressors come with up to 10 years of manufacturer coverage when registered. New installations include our 10-year workmanship guarantee and a complimentary one-year maintenance visit. If a covered part fails within the warranty period, we replace it at no charge—labor included—so your investment stays protected.