Satisfaction Guarantee
Satisfaction Guarantee | Duct Cleaning | Heating and Air Conditioning | Madisonville
Breathe easier in your Madisonville home with HEP’s Satisfaction Guarantee: if you’re not delighted with the renewed comfort and air quality we deliver, we’ll make it right—period. Our certified technicians arrive on time, treat your house with care, and use advanced negative-pressure vacuums to whisk away years of dust, pet dander, and hidden allergens. You’ll feel the difference immediately in smoother airflow, lower energy bills, and a fresher, healthier environment for everyone under your roof.
From scheduling to final walkthrough, we back every step of our duct cleaning service with transparent pricing and friendly, local expertise. Whether you need routine maintenance or a deep restoration after remodeling, count on HEP’s 100% Satisfaction Guarantee to protect your investment and your peace of mind. Call today and discover why Madisonville homeowners choose us to keep their heating and cooling systems running at their best.
FAQs
What does your 100% satisfaction guarantee cover for heating, air conditioning, and duct cleaning services in Madisonville?
Our guarantee promises that you will be completely satisfied with the quality of our workmanship, the performance of your HVAC system after service, and the cleanliness of your ductwork. If you feel that we have fallen short, we will return promptly to address any issues at no extra cost. If we still cannot meet your expectations, we will refund the portion of the invoice related to the unsatisfactory work—no questions asked.
How do I request a follow-up visit if I’m not fully satisfied with the initial service call?
Simply call our Madisonville office within 30 days of your completed appointment or fill out the “Satisfaction Guarantee” form on our website. Provide your original work order number and a brief description of the problem. A customer‐care representative will schedule a priority return visit—usually within 24 hours—to correct the issue. You will not be billed for the follow-up service.
Why is professional duct cleaning important for my HVAC system in Madisonville’s climate?
Madisonville’s humid summers and cool winters create ideal conditions for dust, pollen, and mold spores to circulate through your ductwork. Professional cleaning removes these contaminants, improving indoor air quality, reducing allergy triggers, and allowing your HVAC system to operate more efficiently. Clean ducts can increase airflow by up to 30%, often lowering energy bills and extending equipment life.
How often should I schedule duct cleaning and full HVAC maintenance?
We recommend a complete duct cleaning every 3–5 years for most homes in Madisonville, or sooner if you have pets, recent renovations, or family members with respiratory conditions. Heating and air conditioning equipment should receive preventive maintenance twice a year: one tune-up in the spring for your AC and another in the fall for your furnace or heat pump. Regular upkeep helps maintain warranty coverage and ensures you qualify for our satisfaction guarantee.
Are your technicians certified and insured to work on heating and air conditioning systems in Madisonville?
Yes. All of our technicians hold EPA Section 608 certification for refrigerant handling and are licensed HVAC contractors in the state of Kentucky. They also undergo background checks, carry full liability and workers’ compensation insurance, and receive ongoing training in NADCA (National Air Duct Cleaners Association) best practices. You can trust that every specialist entering your home meets the highest safety and professionalism standards.
What should I expect during a typical duct cleaning appointment, and how long will it take?
A standard duct cleaning for a 2,000-square-foot home in Madisonville usually takes 3–4 hours. Our team arrives on time, lays down protective coverings, and sets up high-capacity HEPA-filtered vacuums. We remove and clean all supply and return vents, dislodge debris with rotary brushes, sanitize with an eco-friendly antimicrobial treatment if requested, and reassemble the system. Before leaving, we perform an airflow test and share before-and-after photos so you can see the results firsthand.