NATE-certified Technicians
NATE-certified Technicians | Heat Repair | Heating and Air Conditioning | Madisonville
When a Madisonville cold snap hits, the last thing you need is a furnace that won’t cooperate. HEP’s NATE-certified technicians arrive fast, diagnose accurately, and tackle everything from minor thermostat glitches to full-scale system malfunctions. We combine industry-leading tools with home-town courtesy, so you can swap shivers for comfort without delay—and without surprise fees.
Customers choose us because we talk straight, stand behind every repair with solid warranties, and keep our trucks stocked for same-day solutions. Whether your unit is gas, electric, or a modern heat pump, our team delivers meticulous heat repair that restores warmth, efficiency, and peace of mind all winter long.
FAQs
What does it mean to be NATE-certified, and why should I insist on a NATE-certified technician for heat repair?
NATE (North American Technician Excellence) certification is the HVAC industry’s most respected credential. To earn it, technicians must pass rigorous, proctored exams that prove their knowledge of real-world heating and cooling diagnostics, safety procedures, and installation standards. When you call our NATE-certified team in Madisonville, you know your furnace or heat pump is being serviced by a professional who has demonstrated mastery of the latest codes and best practices. The result is faster, more accurate troubleshooting, repairs that last, higher system efficiency, and greater overall safety.
Which types of heating equipment do you repair in the Madisonville area?
Our technicians are trained and equipped to service virtually every residential and light-commercial heating system found in western Kentucky, including: • Gas, electric, and oil furnaces • Heat pumps (air-source and dual-fuel) • Ductless mini-split heat pumps • Boilers and hydronic baseboard systems • Packaged rooftop units • Smart thermostats and zoning controls We keep a large inventory of OEM and high-quality aftermarket parts on our service trucks, so most repairs can be completed in a single visit.
How fast can you get to my home when I have a no-heat emergency?
We provide true 24/7 emergency service throughout Madisonville and the surrounding communities. Because our technicians and warehouse are local, we can usually arrive at your door within 1–2 hours of your call—often faster during normal business hours. You will always speak with a live dispatcher, receive an exact ETA, and get text alerts when your technician is on the way.
What warning signs indicate I should schedule a heat repair visit?
Call us as soon as you notice any of the following: • Rooms that are colder than the thermostat setting or uneven temperatures • Furnace short-cycling (turning on and off quickly) or running constantly • Unusual noises—banging, screeching, rattling, or booming • Burning, musty, or gas odors • A sudden spike in utility bills without a change in weather • The pilot light won’t stay lit or an error code is flashing Addressing these issues promptly prevents bigger, costlier breakdowns and keeps your family safe.
Do you guarantee your heating repairs?
Absolutely. All heat-repair work is backed by a written 1-year labor warranty, plus the manufacturer’s parts warranty (typically 1–10 years depending on the component). If the same problem recurs within the warranty period, we fix it at no charge. We also stand behind our craftsmanship with a 100% satisfaction guarantee—if you’re not happy, we’ll make it right.
How much does a typical heat repair cost, and do you offer financing or maintenance plans?
Repair costs vary based on the part that failed, the age of the equipment, and the time required. Before any work begins, your technician will perform a full diagnostic, explain the problem in plain language, and present upfront, flat-rate pricing—no surprise fees. We accept major credit cards and offer low-interest financing on larger repairs. To help you avoid unexpected costs in the future, we also offer affordable preventive maintenance plans that include 2 seasonal tune-ups, priority scheduling, and repair discounts.