Emergency Service
Emergency Service | Heating and Air Conditioning | Madisonville
When your furnace quits on a frosty night or your AC stalls in a midsummer heatwave, every minute feels like an hour. HEP’s certified technicians are on call 24/7, racing across Madisonville with fully stocked trucks to restore your heating and air conditioning before discomfort turns into an emergency. One quick call puts our friendly dispatcher in motion, connecting you to experts who troubleshoot on arrival, explain options clearly, and jump straight into repairs backed by industry-leading guarantees.
From clogged condensate lines to failed igniters and compressor breakdowns, we’ve seen it all—and we fix it all. Transparent, upfront pricing means no surprises, while our preventive tips can help you avoid the next crisis altogether. Trust HEP to keep Madisonville homes safe, efficient, and comfortable, day or night; because when the unexpected happens, you deserve service that’s as dependable as the comfort you count on.
FAQs
What situations are considered an HVAC emergency, and when should I call for help?
Any issue that threatens your family’s safety, comfort, or property qualifies as an emergency—for example, complete loss of heating or cooling during extreme temperatures, strange odors such as burning or gas, electrical sparking at the unit, refrigerant or water leaks, and loud grinding noises that indicate imminent mechanical failure. If you experience any of these problems in Madisonville, shut the system off and call our emergency line immediately.
Are your emergency heating and air conditioning services really available 24/7 in Madisonville?
Yes. Our on-call technicians answer phones and dispatch throughout Madisonville and the surrounding communities 24 hours a day, 7 days a week, including weekends and holidays. No answering machines—your call is routed to a live dispatcher who can send the next available certified technician to your location.
How fast can a technician reach my home or business after I place an emergency call?
Response times vary with weather and call volume, but most Madisonville customers see a technician at their door within 60–90 minutes. Because our service vehicles are fully stocked, we can usually diagnose and resolve common breakdowns in a single visit, reducing downtime and return trips.
What types and brands of HVAC equipment do you repair during an emergency visit?
Our NATE-certified technicians are trained to service all major makes and models of furnaces, heat pumps, central air conditioners, ductless mini-splits, and commercial rooftop units. Brands we commonly repair in Madisonville include Trane, Carrier, Lennox, Goodman, Rheem, Daikin, and York, but we can source parts and provide service for less-common manufacturers as well.
Will I pay extra for after-hours service, and do you provide pricing before work begins?
Because emergency visits require overtime and priority scheduling, a modest after-hours trip fee applies. However, we believe in transparent pricing: once the technician diagnoses the issue, you receive a written, no-obligation quote that lists parts, labor, and any applicable fees. We proceed only with your approval, and we honor all quoted prices—no hidden surprises on the final invoice.
Is there anything I should do while waiting for the technician to arrive?
Start by turning the HVAC system off at the thermostat or breaker to prevent further damage. If you smell gas, shut off the main gas valve, evacuate, and call the gas company. For water leaks, place towels or a pan under the drip to protect floors. Make sure pets are secured and the area around the unit is clear so the technician has safe access. Do not attempt DIY repairs—improper handling of refrigerant, electricity, or gas lines can be dangerous and void warranties.