Emergency Response
Emergency Response | Heat Repair | Heating and Air Conditioning | Manchester
When the chill sets in and your furnace calls it quits, Manchester families know they can rely on HEP’s 24/7 emergency response team. One quick call and our certified technicians arrive fast, armed with the parts, expertise, and innovative diagnostics needed for reliable heat repair—no matter the brand, model, or hour of night. We treat every home as if it were our own, keeping you updated at each step and restoring cozy comfort before frost has a chance to settle in.
From preventative check-ups to full-scale system recoveries, we back every service with transparent pricing, straightforward advice, and a satisfaction guarantee. Choose HEP for heat repair that’s swift, courteous, and built to last—so you can get back to warm nights, peaceful sleep, and worry-free winters in beautiful Manchester.
FAQs
How quickly can your technicians respond to a heating emergency in Manchester?
Our on-call team is available 24/7 and can usually reach any address within the Greater Manchester area in 60–90 minutes, even during nights, weekends, or bank holidays. We constantly monitor traffic and weather conditions to dispatch the closest qualified engineer for the fastest possible arrival.
What types of heating systems do you repair during emergency call-outs?
We service and repair all major residential and light-commercial heating systems, including gas and electric furnaces, boilers (combi, system, and conventional), heat pumps, ductless mini-splits, and hydronic/radiator setups. Our vans carry a wide range of common parts so we can complete most repairs in a single visit.
Will I be charged extra for after-hours or weekend emergency service?
Because emergencies rarely happen at convenient times, we operate a transparent pricing structure. A modest out-of-hours call-out fee covers travel and diagnostic time, but our labour and parts rates remain the same 24/7. Before any work begins, the technician will provide a written quote so you know the total cost upfront—no hidden add-ons or surprises.
What should I do before the engineer arrives to keep my home safe and limit damage?
If your heating system is malfunctioning, first turn it off at the thermostat or isolator switch. If you smell gas or suspect a leak, shut off the gas supply at the meter and open windows, then leave the property and call the National Gas Emergency Service on 0800 111 999. For water leaks from boilers or radiators, close the nearest stop-cock to minimise water damage. Avoid attempting DIY repairs that could worsen the fault or void warranties.
Can you help if my heating fails during extreme cold and pipes are at risk of freezing?
Yes. In addition to restoring your central heating, our engineers carry electric space heaters that we can lend you temporarily to keep critical areas warm while repairs are completed. If pipes have already frozen, we use safe thawing techniques and can insulate exposed pipework to reduce the chance of a burst in future cold snaps.
Do you provide any warranty or guarantee on emergency heat repairs?
All parts we supply and fit are covered by the manufacturer’s warranty (typically 12–24 months), and we back our labour with a 90-day workmanship guarantee. If the same fault reoccurs within that period, we will return to diagnose and fix it at no extra charge. We also provide optional annual maintenance plans that include priority emergency call-outs and routine servicing to keep your system running reliably.