Our Licensed Technicians
Our Licensed Technicians | Air Conditioning | Heating and Air Conditioning | Mascot
When Mascot heats up, HEP’s licensed technicians are ready to keep you cool with unrivalled air conditioning expertise. We install, repair, and maintain all major brands, arriving on-time with fully stocked vans and a can-do attitude. From whisper-quiet split systems for apartments to ducted solutions that tame the toughest summer days, our team designs comfort around your space and budget.
Customers choose HEP because we treat every job like an emergency—conducting thorough diagnostics, explaining options in plain English, and backing our work with transparent pricing. Whether you need urgent assistance at 3 pm or preventative maintenance at 3 am, our locally based professionals in Mascot bring the skills and certification to keep your air conditioning performing at its best.
Breathe easier and save on energy bills with customised solutions that balance efficiency, reliability, and year-round comfort. Book today and discover why families and businesses across Mascot trust HEP for all things air conditioning.
FAQs
What air-conditioning services do your licensed technicians provide in Mascot?
Our team offers end-to-end climate-control solutions, including new split-system and ducted installations, replacement of outdated units, comprehensive fault diagnosis, refrigerant leak repairs, thermostat upgrades, zoning alterations, scheduled maintenance, and 24/7 emergency breakdown support. All work is completed in compliance with NSW Fair Trading regulations and manufacturers’ guidelines to protect your warranty.
Are your technicians fully licensed and insured?
Yes. Every technician carries a current ARCtick Refrigerant Handling Licence (RHL), an Electrical Licence, and a White Card for WHS compliance. We also maintain $20 million public liability insurance and workers’ compensation cover, giving you complete peace of mind on every job.
How quickly can you attend an emergency air-conditioning breakdown in Mascot?
Because our depot is located less than 10 minutes from Mascot, we can normally arrive within 1–2 hours for urgent calls placed before 10 pm. After-hours requests are triaged through our 24/7 call centre, and an on-call technician will provide phone guidance until we arrive with the necessary spare parts.
Do you provide warranties on new air-conditioning installations?
Absolutely. All new systems come with the full manufacturer’s parts warranty (typically 5 years) plus our own Lifetime Workmanship Guarantee. Should any installation-related issue arise, we return at no charge to rectify it, and we handle the manufacturer’s paperwork on your behalf.
How can I improve the energy efficiency of my air conditioner?
We recommend selecting an inverter unit with a minimum 5-star energy rating, installing appropriate zoning, sealing ductwork, and setting your thermostat between 23–25 °C in summer. Routine servicing—including filter cleaning, coil sanitation, and refrigerant-charge checks—can cut energy use by up to 30 %. Ask us about adding smart Wi-Fi controls for real-time monitoring and scheduling.
How often should I service my air conditioner, and what does maintenance include?
For residential systems we suggest a full service every 12 months; commercial sites may require quarterly visits. A standard maintenance call covers: filter wash or replacement, indoor and outdoor coil clean, fan and drain-tray inspection, refrigerant pressure test, electrical safety test, thermostat calibration, and a written performance report outlining any remedial recommendations.