Fully Stocked Trucks
Fully Stocked Trucks | Heat Repair | Heating and Air Conditioning | Mascot
When a frosty Mascot morning catches your furnace off guard, HEP’s bright yellow trucks roll in fully stocked with every tool, part, and seasoned technician needed for rapid heat repair. No time-wasting warehouse runs, no temporary fixes—just a single visit that gets warm air flowing again while you sip coffee and watch the thermostat climb. Our team knows local homes inside out, so whether it’s an aging gas system or a cutting-edge heat pump, we arrive ready to diagnose, replace, and recalibrate on the spot.
Customers love that our trucks carry factory-authorized components, smart thermostats, and even air-quality upgrades, turning an unexpected breakdown into an opportunity for comfort you can feel and savings you can see. Backed by friendly 24/7 dispatchers and transparent pricing, HEP keeps Mascot cozy all winter long—because when your heat quits, we don’t. Call today and experience service packed as efficiently as our trucks.
FAQs
How does having fully stocked trucks benefit customers in Mascot?
Our service vehicles carry a comprehensive inventory of common parts for gas furnaces, heat pumps, electric heaters, and ductless units. Because the components are on-board, most repairs can be diagnosed and completed in a single visit, eliminating return trips and reducing labour costs for homeowners in Mascot.
What types of heating systems do you repair?
Our certified technicians can service and repair gas and electric furnaces, heat pumps, packaged rooftop units, ductless mini-splits, hydronic (boiler) heaters, and smart thermostats. We work on all major brands—including Rheem, Daikin, Trane, Lennox, and Carrier—as well as older or discontinued models.
Are you available for emergency heat repairs after normal business hours?
Yes. We provide 24/7 emergency response throughout Mascot and the surrounding suburbs. Whether your heater fails at midnight or on a public holiday, a live dispatcher will send the nearest fully stocked truck to restore heat and ensure your family’s safety.
What steps should I take before the technician arrives?
Turn off the heating unit at the thermostat and breaker panel if you smell gas, hear unusual noises, or notice burning odours. Clear a pathway to the indoor and outdoor equipment, have any recent service records ready, and ensure pets are secured. These small actions speed up the diagnostic process when our technician arrives.
Do you offer upfront pricing and any guarantees on your heat repair work?
Absolutely. After diagnosing the problem, our technician will present a written, flat-rate quote that includes parts, labour, and GST—no hidden fees. All replacement parts come with a manufacturer’s warranty, and our workmanship is backed by a 12-month labour guarantee for your peace of mind.
How quickly can most heat repairs be completed?
Because our trucks carry hundreds of OEM and universal parts, roughly 90 % of heating issues are fixed on the first visit—usually within 1–2 hours of arrival. More complex repairs that require special-order components can often be completed within 24–48 hours, thanks to our priority supplier network in Mascot.