Up-front Pricing
Up-front Pricing | Heat Repair | Heating and Air Conditioning | Mascot
When a sudden chill creeps through your Mascot home, you don’t have time to guess what the fix might cost. HEP’s up-front pricing takes the mystery out of heat repair, giving you a clear, written quote before any work begins. Our experienced, background-checked technicians arrive in fully stocked vans ready to tackle everything from stubborn pilot lights to uncooperative heat pumps, so most issues are solved on the first visit—no surprises, no hidden fees.
HEP has kept East Tennessee comfortable for decades by pairing hometown service with the latest HVAC training and technology. We back every repair with our “Happy HEP” guarantee, meaning we’re not satisfied until you are. Call us today, and feel the warmth—and confidence—return to your home.
FAQs
What does “up-front pricing” mean for my heating and air-conditioning repair in Mascot?
Up-front pricing means you will know the full, final cost of the repair before any work begins. After our technician inspects your system, you receive a written quote that itemises labour, parts and GST. The price will not change unless you approve additional work, eliminating surprise fees or hourly charges.
How quickly can you respond to a heat repair request in Mascot?
Because our main service hub is only minutes from Mascot, we offer same-day service for calls placed before 3 p.m. and 24/7 emergency response for no-heat situations. Typical arrival time is 1–2 hours from booking, even during peak summer or winter periods.
Which heating and air-conditioning brands do you service?
Our licensed technicians are factory-trained to diagnose and repair all major brands found in Mascot homes and businesses, including Daikin, Mitsubishi Electric, Fujitsu, ActronAir, Panasonic, Samsung, Rinnai, Brivis and Braemar. We also handle older or discontinued models and can source compatible replacement parts when originals are unavailable.
Do you provide any warranty or guarantee on your repair work?
Yes. All repairs are backed by a 12-month workmanship warranty plus the manufacturer’s warranty on any new parts we install. If the same fault reappears within that period, we will return and fix it at no extra cost. Our up-front quote also comes with a 100 % satisfaction guarantee—if you’re not happy, you don’t pay until we make it right.
How can I tell if my heating system needs professional repair rather than a simple filter change or reset?
Call us when you notice: • No heat or only cold air when the thermostat calls for warmth • Unusual odours (burnt, musty or electrical smells) • Grinding, squealing or rattling noises • Repeated tripping of circuit breakers • Sudden spikes in energy bills • The unit cycling on and off quickly (short cycling). These signs usually point to mechanical, electrical or refrigerant issues that require qualified diagnosis and repair.
What steps do your technicians follow during a typical heat repair visit?
1. Arrival & safety check—technician verifies power isolation and gas safety. 2. System inspection—visual and instrument testing of electrical, mechanical and refrigerant components. 3. Fault diagnosis—identify root cause and explain repair options. 4. Up-front quote—fixed price provided in writing. 5. Repair & part replacement—work begins only after you approve the quote. 6. Operational test—run system through full heating cycle, confirm correct airflow and temperatures. 7. Clean-up & handover—work area left tidy; technician reviews maintenance tips and provides digital copy of service report and warranty details.