Workmanship Guarantee
Workmanship Guarantee | Heat Repair | Heating and Air Conditioning | Mascot
When the chill cuts through Mascot, HEP’s seasoned technicians bring fast relief backed by a rock-solid workmanship guarantee. Our team arrives on time, pinpoints the problem, and delivers meticulous heat repair that restores comfort without surprises—no hidden fees, no unfinished corners, just dependable fixes done right the first time. From aging furnaces to cutting-edge heat pumps, we treat every system as if it were our own, using premium parts and the latest diagnostic tools so you can breathe easy and stay warm.
That confidence is more than talk; it’s written into every service call. If something isn’t perfect after we leave, we come back at no cost until it is, because Mascot families deserve total peace of mind. Discover why neighbors keep HEP on speed dial for heating and air conditioning needs: courteous professionals, transparent pricing, and a guarantee that turns a stressful breakdown into a simple, satisfying solution.
FAQs
What does your workmanship guarantee cover for heating and air-conditioning heat repairs in Mascot?
Our workmanship guarantee promises that every heat-pump, ducted gas heater, split-system or central AC repair we carry out in Mascot is completed to current Australian Standards and manufacturer specifications. If any fault re-appears due to the way we installed, wired, calibrated or tested the unit, we will return promptly, diagnose the problem and rectify it at no additional labour cost to you.
How long is the workmanship guarantee valid after my repair?
All residential heating and air-conditioning repairs performed by our licensed technicians in Mascot are covered for 12 months from the date of service. Commercial jobs receive a 90-day labour warranty unless otherwise stated in your service agreement. This period gives your system plenty of time to cycle through different weather conditions and ensures our repair stands up to real-world use.
Does the guarantee cover replacement parts as well as labour?
Our guarantee applies specifically to workmanship—the labour aspect of the repair. Many of the genuine parts we install already carry separate manufacturer warranties that range from 1 to 5 years. If a part fails within its warranty window, we’ll assist with the claim process and reinstall the approved replacement free of labour charges under our workmanship guarantee.
What steps should I take if the same heating issue comes back while the guarantee is active?
Simply call our Mascot office on the number shown on your invoice or lodge a ticket through our website quoting your original job reference. We’ll prioritise your call-back appointment, usually within 24–48 hours. A technician will re-inspect the system, explain the findings and perform any required corrective work at no extra labour charge.
Are there any exclusions or conditions I should know about?
The guarantee does not cover faults caused by misuse, accidental damage, power surges, lack of regular maintenance (e.g., blocked filters) or alterations made by another party after our visit. The system must also be easily accessible for us to perform guarantee work; inaccessible installations may incur additional access fees. Full terms are printed on the back of your invoice and available on our website.
Can I transfer the workmanship guarantee if I sell my property in Mascot?
Yes. If you sell your home within the guarantee period, the remaining balance automatically transfers to the new owner, giving them the same peace of mind. Just hand over your original invoice as proof of service, and ask the new owner to register their contact details with us so we can update the warranty record.