24/7 Support
24/7 Support | HVAC Unit Replacement | Heating and Air Conditioning | Mascot
When Mascot homes and businesses wake up to a furnace that’s blowing cold air or an AC that’s given up on the hottest day of July, HEP’s 24/7 support team is already rolling. Day or night, our certified technicians arrive fast, diagnose accurately, and guide you through every step of an HVAC unit replacement that restores comfort without derailing your schedule. We stock a full range of high-efficiency systems in our trucks, so most swaps happen on the first visit—no waiting, no sweat (literally).
Beyond the emergency fix, HEP focuses on long-term value: transparent pricing, factory-trained installs, and workmanship warranties that mean you only pay once. We’ll even help you unlock rebates and financing options to keep your new system as budget-friendly as it is energy-smart. Call, text, or click any hour—Mascot’s trusted choice for HVAC unit replacement is ready whenever you need fresh, reliable air.
FAQs
What signs indicate that my HVAC unit should be replaced rather than repaired?
Frequent breakdowns, rising energy bills, uneven temperatures, excessive noise, and a system age of 10–15 years are the main indicators that replacement may be more cost-effective than continual repairs. If major components such as the compressor or heat exchanger have failed, replacement often delivers better long-term value and improved efficiency.
How long does a typical HVAC unit replacement take in Mascot?
For most residential properties, a standard replacement—removal of the old unit, installation, commissioning, and a final safety check—can be completed in one working day. Complex ducting or commercial systems may take 2–3 days. Because we operate 24/7, we can schedule work at a time that minimises disruption to your home or business.
Do you really offer 24/7 emergency HVAC replacement services?
Yes. Our Mascot-based technicians are on call around the clock. If your unit fails outside normal hours, we can dispatch a team immediately to assess the system. If replacement is necessary, we carry a range of common units on our service vehicles and in our local warehouse so we can install a new system the same night or the next morning.
Will upgrading to a new HVAC system reduce my energy bills?
Absolutely. Modern systems use high-efficiency inverter technology and environmentally friendly refrigerants that can cut energy consumption by 20–40 percent compared with units over 10 years old. We size each system correctly for your home’s square metres and insulation level to ensure optimal performance and savings.
What brands and sizes do you install, and are they compliant with Australian standards?
We install leading brands such as Daikin, Mitsubishi Electric, ActronAir, Fujitsu, and Carrier in capacities ranging from 2 kW split systems to 25 kW ducted units. All products we supply carry MEPS (Minimum Energy Performance Standards) approval, meet AS/NZS 3000 electrical requirements, and include manufacturer warranties of 5–10 years.
Are there rebates or financing options available for Mascot residents?
Yes. NSW government energy-efficiency rebates may apply when you replace an older system with a new high-star-rated unit. We’ll help you process the paperwork. We also offer zero-deposit financing and interest-free payment plans up to 60 months, allowing you to spread the cost of your new HVAC system without straining your budget.