Same-day Emergency Service
Same-day Emergency Service | HVAC Unit Replacement | Heating and Air Conditioning | Mascot
When Mascot homeowners wake up to a sweltering house or discover their furnace has failed on the coldest morning of the year, HEP is ready to roll. Our seasoned technicians are on-call for same-day emergency service, arriving with fully stocked trucks and the expertise to diagnose your system on the spot. From failed compressors and leaking coils to complete blower motor breakdowns, we get to the root of the problem fast—not tomorrow, not next week—today.
If your system is beyond repair, we can transition seamlessly to an HVAC unit replacement, guiding you through energy-efficient options that fit your home and budget. We remove the old equipment, install the new unit, and test every component before we leave, so you can go from “no-air” to perfect comfort in a single day. Call HEP, and breathe easy knowing Mascot’s most trusted heating and air team is already on the way.
FAQs
How quickly can you replace my HVAC unit in Mascot?
Because we maintain a fully stocked warehouse and mobile service vans in Mascot, our technicians can normally remove your existing system and install a new, like-for-like replacement the very same day you call. If you contact us before 10 a.m., we can often complete the entire replacement—assessment, unit delivery, installation, commissioning, and cleanup—by early evening. Jobs booked later in the day are prioritised for next-morning completion. Either way, you will have full heating or cooling restored within 24 hours.
What situations qualify as an "emergency" for same-day HVAC replacement?
An emergency is any scenario where lack of heating or cooling poses an immediate comfort, health, or safety risk. Examples include complete system failure during a heatwave or cold snap, major refrigerant leaks, electrical faults that keep tripping breakers, or carbon-monoxide hazards from a cracked heat exchanger. If vulnerable occupants (babies, elderly, medical conditions) are in the home, we automatically treat the call as urgent. When in doubt, phone us—our dispatcher will triage the issue and approve emergency status if criteria are met.
Do you stock all major brands and system types for immediate installation?
Yes. We carry split systems, ducted gas heating, reverse-cycle ducted, packaged rooftop units, and multi-head VRF/VRV systems from trusted brands such as Daikin, Mitsubishi Electric, Fujitsu, Braemar, ActronAir, LG, and Panasonic. Our vans also hold common line-set sizes, electrical cabling, roof brackets, and smart thermostats, allowing us to match 90 % of Mascot homes without a warehouse run. For uncommon capacities or specialised commercial units, we can source from our Sydney distribution centre within a few hours.
How much does same-day HVAC replacement cost and what payment options are available?
Pricing depends on capacity (kW), system type, and installation complexity, but residential same-day replacements in Mascot average AU$4,000–$11,000 inclusive of labour, removal of the old unit, Council-approved disposal, and electrical compliance. Emergency service does not add a premium; we simply prioritise scheduling. We accept EFTPOS, Visa, Mastercard, AMEX, bank transfer, and offer 0 % interest payment plans up to 24 months through Humm and Zip Money, subject to approval. Written quotes are supplied before any work begins.
What warranty and compliance protection will I receive?
All new units come with the full manufacturer’s parts warranty—generally 5 years for residential systems and 1–3 years for commercial models. Our workmanship carries a lifetime labour guarantee, so if any installation-related issue arises, we fix it at no cost. After commissioning, you receive a Certificate of Compliance Electrical Work (CCEW), refrigerant handling certificate, and—if applicable—NSW Fair Trading Notice of Work for gas connections. These documents satisfy insurance and property-sale requirements.
How should I prepare my Mascot property for a same-day HVAC replacement?
Clear a 1.5-metre path to the indoor unit, outdoor condenser, and electrical switchboard. Remove fragile items from nearby shelves and cover furniture with old sheets if you’re concerned about dust. Ensure pets are secured in another room or yard. For strata or rental properties, obtain written approval for access to common areas or roof spaces prior to our arrival. Finally, have the primary decision-maker on site (or reachable by phone) to approve the final quote and any minor variations that may arise.