Certified Technicians
Certified Technicians | Heating and Air Conditioning | Mascot
When Mascot homeowners want dependable comfort, they turn to HEP’s certified technicians. Our pros arrive with fully stocked trucks, advanced diagnostic tools, and the know-how that comes from rigorous training and continuous education. From precision tune-ups to full system replacements, we treat every home as if it were our own—respecting your time, protecting your floors, and explaining each option in plain language so you can make confident decisions.
Whether your furnace quits on the coldest night or your AC struggles during a Tennessee heatwave, we’re ready 24/7 with fair, upfront pricing and a workmanship guarantee that backs every repair, installation, and maintenance visit. Discover how easy it is to keep your family comfortable season after season with HEP’s experts in heating and air conditioning—schedule your service in Mascot today!
FAQs
What types of heating and cooling systems can your certified technicians service in Mascot?
Our Mascot team is qualified to install, repair and maintain virtually every residential and light–commercial HVAC system on the market, including split-system air conditioners, multi-head and VRV/VRF setups, ducted reverse-cycle units, gas furnaces, evaporative coolers, heat-pump hot-water systems and rooftop package units. Because our trucks carry a broad range of OEM parts and specialised diagnostic tools, most jobs—whether electrical, refrigerant or airflow related—are completed on the first visit.
Are your technicians fully licensed and insured?
Yes. Every technician holds a current ARCtick Refrigerant Handling Licence, NSW Fair Trading Air Conditioning & Refrigeration Licence and Construction White Card. We also maintain $20 million in public liability insurance and workers’ compensation coverage. In addition, our staff undergo manufacturer-specific training with brands such as Daikin, Mitsubishi Electric and Fujitsu, ensuring repairs are carried out to factory specifications and your warranty remains valid.
How often should I schedule maintenance for my air conditioner or heater?
For most Mascot homes, we recommend servicing cooling systems at the start of spring and heating systems at the end of autumn—about once every 12 months each. Commercial sites, rental properties or systems exposed to heavy usage or coastal salt may need servicing every 3–6 months. Regular tune-ups clean coils and filters, check refrigerant levels, test safety controls and identify minor faults before they escalate, which can cut energy bills by up to 30 % and double equipment life.
How quickly can you respond to an emergency breakdown in Mascot?
We operate a 24/7 rapid-response line for Mascot and the surrounding suburbs. Calls received before 3 pm are usually attended the same day, and after-hours emergencies are prioritised within a 1–2-hour window. Our GPS-tracked vans are stocked with common compressors, capacitors, motors and control boards so we can restore comfort fast without waiting for parts.
Can you help me choose an energy-efficient system for my property?
Absolutely. A senior technician will conduct a free onsite assessment that includes heat-load calculations, room orientation analysis and insulation checks. We then recommend systems with high CoP/EER ratings, variable-speed inverters, zoning capabilities and Wi-Fi smart thermostats to maximise savings. We also advise on available government rebates and can provide comparative running-cost projections so you can make an informed decision.
What warranties and guarantees do you provide on repairs and new installations?
All new installations come with the full manufacturer’s parts warranty—typically 5 to 7 years—and our own lifetime workmanship guarantee. For repairs, we back our labour for 12 months and use only genuine or OEM-approved components covered by a 12- to 36-month parts warranty. If the same fault reoccurs within the warranty period, we fix it at no charge, giving you complete peace of mind.