Emergency Repair
Emergency Repair | Heating and Air Conditioning | Mascot
When the temperature spikes or plummets in Mascot, there’s no time for guesswork—HEP’s emergency team is on call day or night. Our licensed technicians arrive fast with fully stocked trucks, ready to restore comfort on the very first visit. From strange noises and sudden leaks to complete system shutdowns, we diagnose and fix the problem with transparent pricing and a satisfaction guarantee.
At HEP, we treat every home like our own. That means honest recommendations, clear communication, and craftsmanship that stands up to Mascot’s toughest weather. Whether it’s a furnace flame that won’t ignite or an AC compressor on the fritz, our experts bring decades of know-how to every job, keeping your family safe and your energy bills in check.
For rapid, reliable heating and air conditioning relief, call or text HEP now—because comfort shouldn’t have to wait.
FAQs
What situations count as an HVAC emergency in Mascot and how fast can you get here?
An HVAC emergency is any breakdown that threatens safety, comfort or property—such as no heating during a cold snap, no cooling in extreme heat, burning smells, smoke, electrical sparks, water leaking from the air-handler, or carbon-monoxide alarms. Because we keep a fully staffed 24/7 emergency response team in Mascot, a technician is usually dispatched within 30 minutes of your call and arrives on-site within 1–2 hours, traffic permitting.
Are your emergency technicians licensed and insured to work on all major heating and cooling brands?
Yes. Every technician holds a current NSW Refrigeration & Air Conditioning licence, ARCtick certification for refrigerant handling, and full public-liability and workers-compensation insurance. We undergo regular factory training, so we can service and repair split systems, ducted systems, gas furnaces, heat pumps and VRV/VRF equipment from Daikin, Mitsubishi Electric, Fujitsu, Panasonic, LG, ActronAir, Samsung and more.
What can I do to protect my home and system while waiting for the emergency technician?
Turn the system off at the thermostat and, if safe, at the isolating switch or circuit breaker. Unplug any connected appliances near water leaks. Move valuables or electronics away from dripping condensate. If you smell gas, open windows and leave the premises until our licensed gas fitter arrives. Do not attempt DIY repairs—modern HVAC units have high-voltage components and pressurised refrigerant that require specialised tools and training.
Do you carry the parts needed to fix my unit on the first visit?
Our service vans are stocked with more than 300 of the most common spare parts: contactors, capacitors, relays, fan motors, igniters, control boards, thermostats and universal inverter boards. In 85 % of emergency calls we can complete the repair immediately. For proprietary or back-ordered components, we place priority orders with Sydney-based suppliers and offer temporary solutions—such as portable heaters or spot coolers—until the permanent part arrives.
How much will an after-hours emergency HVAC repair cost?
We charge a flat call-out fee that covers travel to Mascot and the first 30 minutes of diagnostic labour. After that, labour is billed in 15-minute increments. You will always receive a written quote before we begin repairs, including parts and GST, so there are no surprises. Weekend, public-holiday and overnight rates are slightly higher to compensate technicians working outside standard hours, but we never apply surge pricing during heatwaves or cold spells.
Will an emergency repair void my manufacturer’s warranty?
No. Because all work is performed by licensed technicians who follow the OEM service manual and use genuine or manufacturer-approved parts, your warranty remains intact. We document the fault, replacement part numbers and test results, then provide a digital service report you can file with the manufacturer. If your unit is still under parts warranty, we’ll help process the claim so you only pay for labour and consumables.