- HEP Heat and Air
- Certified Technicians

Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Monteagle
Feel the difference a team of certified technicians can make when Monteagle’s muggy summer days start to press in. HEP arrives promptly, tools in hand and smiles on faces, to restore refreshing air conditioning and peace of mind in one visit. We know every attic crawlspace and historic cottage on the Plateau, so whether your unit needs a swift refrigerant recharge, a new smart thermostat, or a total system overhaul, you’ll get expert guidance tailored to your home and budget.
Our technicians aren’t just skilled—they’re neighbors who care about energy efficiency, indoor air quality, and keeping monthly bills low. From meticulous tune-ups to same-day repairs and worry-free replacements, HEP delivers workmanship backed by transparent pricing and rock-solid warranties. When you’re ready to beat the heat and breathe easy, trust the hometown pros who make air conditioning in Monteagle effortless.
FAQs
What air-conditioning services do your certified technicians provide in Monteagle?
Our team offers the full spectrum of AC care, including new system installation, replacement of outdated units, emergency repairs, refrigerant leak detection, airflow balancing, thermostat upgrades, indoor-air-quality solutions, and routine maintenance. Because our technicians are NATE-certified and factory-trained, they can service central air conditioners, heat pumps, ductless mini-splits, and packaged systems from virtually every major brand.
How fast can you respond to an air-conditioning breakdown in Monteagle?
We know that summer temperatures on the Plateau can climb quickly, so we maintain fully stocked service vehicles right in the Monteagle area. Calls received before 5 p.m. are usually handled the same day, and true no-cool or safety emergencies are prioritized 24/7 with a guaranteed two-hour response window. Our live dispatch team will keep you updated by text or phone, and your technician’s photo and ETA are sent before arrival for your peace of mind.
Are your technicians licensed, insured, and background-checked?
Absolutely. Every field employee holds a current Tennessee HVAC Contractor’s License or works under a licensed supervisor while completing state-approved apprenticeship hours. We carry $2 million in general liability insurance and full workers’ compensation coverage. In addition, all hires undergo nationwide background screening and drug testing, and we require annual continuing-education credits to keep certifications, such as NATE and EPA Section 608, up to date.
Which air-conditioner brands and models can you install or service?
Our certification and distributor partnerships allow us to work on Carrier, Trane, Lennox, Rheem, Ruud, Goodman, Amana, York, Bryant, Daikin, Mitsubishi, and more. Because we keep OEM and universal parts in stock, most fixes are completed on the first visit. For new installations we perform a detailed Manual J load calculation to recommend the best-sized, high-efficiency unit that meets your comfort goals and budget.
Do you offer preventive maintenance plans for Monteagle homeowners?
Yes. Our Comfort Shield Maintenance Plan includes two precision tune-ups per year—spring for cooling and fall for heating—plus priority scheduling, a 15 % repair discount, no overtime fees, and a transferable warranty extension on parts we replace. Regular maintenance keeps your system’s SEER rating up, prevents surprise breakdowns, and often satisfies manufacturer warranty requirements.
How can I improve my AC’s energy efficiency and lower utility bills?
Start with a professional maintenance visit to clean coils, check refrigerant charge, and calibrate the thermostat. Upgrading to a programmable or smart Wi-Fi thermostat can cut cooling costs by up to 10 %. Sealing and insulating ductwork, changing filters monthly during peak use, and installing high-efficiency pleated filters also help. If your unit is 10–15 years old, consider replacing it with a modern ENERGY STAR model; today’s variable-speed compressors and SEER2 ratings of 16 – 20 can reduce energy consumption by 30 % or more. We offer free, no-obligation energy assessments to identify the savings potential in your home.