Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | Monteagle
When the temperature drops on the Plateau, Monteagle homeowners know they can rely on HEP’s certified technicians to keep the chill at bay. Our local team combines factory-trained expertise with neighborly service, arriving in fully stocked vans ready to diagnose, explain, and fix any furnace or heat pump issue on the spot. From strange noises and skyrocketing energy bills to units that simply won’t turn on, we deliver precise heat repair that restores comfort fast—always backed by upfront pricing and our 100% Happy HEPIsfaction Guarantee.
Because your family’s warmth can’t wait, we offer 24/7 emergency response across Monteagle and the surrounding communities. Whether you need a quick part replacement or a full system overhaul, you’ll get honest recommendations, energy-saving insights, and workmanship that stands up to our mountain winters. Stay cozy, stay confident—call HEP for trusted heat repair and enjoy hassle-free comfort season after season.
FAQs
What types of heating systems do your certified technicians repair in Monteagle?
Our team is trained and EPA-certified to service virtually every residential and light-commercial heating system used in Monteagle and the surrounding Plateau communities. That includes gas and electric furnaces, heat pumps (air-source, dual-fuel, and mini-split), boilers, radiant floor systems, and hybrid HVAC setups that combine heating and cooling in one cabinet. We keep current with the latest high-efficiency and smart-controlled models while still stocking parts for older, legacy equipment, so you won’t have to worry about the age or brand of your unit.
How quickly can you respond to a no-heat emergency during the winter?
Because mountain weather can turn frigid fast, we provide true 24/7 emergency dispatch. A live local agent answers your call day or night, and a certified technician is routed to your home—usually within 2 hours inside the Monteagle city limits and 3 hours for outlying areas such as Sewanee, Tracy City, and Coalmont. Vans are stocked with common igniters, blower motors, capacitors, and control boards so most heat restorations are completed in a single visit.
Are your technicians licensed and insured?
Yes. Every field technician holds a Tennessee HVAC Limited License with gas piping endorsement, OSHA-10 safety certification, and is registered with the North American Technician Excellence (NATE) program. We also carry $2 million in general liability insurance and full workers’ compensation coverage. Copies of all documents can be emailed to you or shown on arrival for complete peace of mind.
What will a heat repair visit cost?
We operate on flat-rate pricing, so you know the cost before any work begins. A standard diagnostic visit inside Monteagle is $89, which includes travel, system inspection, and a written estimate. After diagnosis, we quote a fixed repair price from our published book of rates—no hidden overtime or mileage fees. If you approve the repair, the diagnostic fee is applied toward the final bill. We also accept major credit cards, local checks, and offer 0% financing on repairs over $500.
Can you help prevent future heating breakdowns?
Absolutely. Our ComfortGuard Maintenance Plan provides two precision tune-ups per year—one in fall for heating, one in spring for cooling—plus priority scheduling and 15% off any parts. During the heating tune-up we clean burners, check heat exchangers for cracks, calibrate thermostats, test safety controls, and replace standard filters. Statistics show that members experience 40% fewer emergency calls and save up to 20% on winter energy bills.
Do you offer any guarantees on your heat repair work?
All repairs are backed by our Triple Assurance Guarantee: (1) 1-Year Parts Warranty—if a part we install fails within 12 months, we replace it at no cost; (2) 90-Day Labor Warranty—any craftsmanship-related issue is corrected free of charge; (3) 100% Comfort Pledge—if you are not satisfied with how the system operates within the first 30 days, we’ll return, make adjustments, or refund the repair portion of your bill. These guarantees are in writing on every invoice for your protection.