- HEP Heat and Air
- Cooling Solutions

Cooling Solutions
Cooling Solutions | Air Conditioning | Heating and Air Conditioning | Morristown
When summer humidity blankets Morristown, you want more than a quick fix—you want a team that treats comfort like a craft. HEP’s Cooling Solutions Heating and Air Conditioning crew is built for that mission, combining hometown friendliness with technical expertise to keep your air conditioning running whisper-quiet, energy-smart, and ready for whatever the forecast throws your way. From precision system sizing and clean installations to same-day troubleshooting, we tailor our work so you feel the difference the moment you walk through the door.
We don’t stop at cold air; we deliver peace of mind. Preventive tune-ups, indoor air-quality upgrades, and transparent, flat-rate pricing let you relax while we handle the details. Whether your existing unit needs a mid-season rescue or you’re eyeing a high-efficiency replacement, HEP brings 24/7 responsiveness and a satisfaction guarantee to every Morristown home we enter—so you can breathe easy and live cool all year long.
FAQs
What types of air-conditioning systems do you install and service in Morristown?
Our team is trained to install, replace, and service all major residential and light-commercial cooling systems, including central split systems, heat pumps, ductless mini-splits, packaged rooftop units, and high-efficiency variable-speed systems. Because Morristown homes range from historic properties to new builds, we begin every project with a free load calculation to ensure the equipment we recommend is correctly sized for your square footage, insulation level, and ductwork.
How often should I schedule maintenance for my AC unit?
For peak efficiency and to maintain factory warranties, we recommend professional maintenance once a year—preferably in early spring before the heavy summer workload. A tune-up includes cleaning the condenser coil, checking refrigerant charge, tightening electrical connections, flushing the condensate drain, and verifying temperature split. Regular service can lower energy bills up to 15 %, reduce breakdowns, and extend equipment life by several years.
What are the warning signs that my air conditioner needs repair rather than a simple filter change?
Change your filter first, but if you notice warm air from the supply vents, weak airflow, short cycling, unusual noises (grinding, hissing, or banging), ice buildup on the refrigerant lines, or an unexplained spike in your energy bill, call for professional diagnostics. These symptoms can indicate low refrigerant, a failing capacitor, a seized blower motor, or duct leaks—all problems that worsen quickly in Morristown’s humid climate if left unaddressed.
How can I improve energy efficiency and lower cooling costs during Morristown’s hot, humid summers?
Besides annual maintenance, you can: (1) install a programmable or smart thermostat and set it to 78 °F when you’re home and 85 °F when away; (2) seal and insulate attic ductwork; (3) upgrade to a 16–20 SEER high-efficiency unit or a dual-fuel heat pump; (4) keep blinds and curtains closed during peak sun; and (5) use ceiling fans to enhance comfort so you can raise the thermostat setting by 2–3 °F without feeling warmer.
Do you offer emergency AC repair services in Morristown and nearby communities?
Yes. We provide 24/7 emergency service to Morristown, Hamblen County, and surrounding areas such as Jefferson City, Talbott, and Bean Station. Our technicians arrive in fully stocked vans, so most repairs are completed on the first visit—even after hours. There is no additional diagnostic fee for club members who enroll in our Cooling Solutions Comfort Plan.
What rebates or financing options are available for new air-conditioning installations?
Many high-efficiency systems we install qualify for federal Inflation Reduction Act tax credits of up to $2,000, TVA EnergyRight rebates, and manufacturer cash-back promotions offered seasonally. We partner with reputable lenders to provide low-interest, zero-down financing for up to 72 months, making it easier to spread the cost of a new AC over affordable monthly payments. Our comfort consultants will handle the paperwork and ensure you receive every incentive you qualify for.