Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Morristown
When Morristown summers turn sultry and your system quits without warning, HEP arrives fast, tools in hand and truck stocked, to bring back cool comfort. Our certified techs diagnose on the spot, explain the fix in plain English, and work quickly so your family or business can breathe easy again. From blown capacitors to frozen coils, we’ve seen—and repaired—it all, and we back every job with transparent pricing and a satisfaction guarantee.
Day or night, one call connects you to real humans who care about more than just machinery; we care about your peace of mind. Count on us for honest recommendations, preventive advice, and meticulous workmanship that stretches the life of your air conditioning investment while trimming energy bills. When you need emergency repairs done right, Morristown trusts HEP.
FAQs
What qualifies as an air-conditioning emergency in Morristown?
An AC issue is considered an emergency when it poses a safety risk, could cause property damage, or leaves you without cooling in extreme heat. Examples include total system failure during a heatwave, refrigerant leaks, electrical burning smells, smoke coming from the unit, or flooding caused by a clogged condensate line. If you’re unsure, call us—our dispatcher will help you decide whether immediate service is needed.
How quickly can your technicians reach my Morristown home or business?
We have service teams on call 24/7 and strategically dispatched from multiple points around Morristown. In most cases, we arrive within 60–90 minutes of your call. During citywide heat emergencies or severe storms, arrival times may be slightly longer, but our priority system ensures true emergencies are handled first.
Do you service all air-conditioner brands and models?
Yes. Our EPA-certified technicians are trained on every major residential and light-commercial brand, including Trane, Carrier, Lennox, Rheem, Goodman, York, and Mitsubishi ductless systems. We carry a broad inventory of universal parts on our service vans and can source specialty components quickly through local suppliers if needed.
What should I do while waiting for the emergency technician to arrive?
1. Turn off the AC at the thermostat and breaker if you notice smoke, sparks, or a strong electrical odor. 2. If water is leaking, place towels or a bucket under the unit and shut off power to prevent short circuits. 3. Do not attempt DIY refrigerant repairs—handling refrigerant without certification is illegal and hazardous. 4. Keep windows closed if outdoor temperatures are very high to retain any remaining cool air, and use fans for circulation. 5. Have your system information (make, model, age) and any warranty paperwork ready to speed up the diagnostic process.
How much does an emergency AC repair typically cost in Morristown?
Pricing depends on the time of day, the complexity of the repair, and any parts required. Our standard emergency diagnostic fee is $139 after normal business hours (5 p.m.–8 a.m.) and $99 during business hours. Once we identify the problem, you’ll receive a flat-rate quote before work begins—no surprise charges. Most emergency fixes range from $180 to $650. We accept major credit cards, checks, and offer financing for larger repairs or replacements.
Do emergency repairs affect my manufacturer’s warranty or maintenance plan?
No. We follow manufacturer-approved repair procedures and use OEM or high-quality equivalent parts, so your equipment warranty stays intact. If you’re enrolled in one of our Preventive Maintenance Agreements, you’ll receive a 10 % discount on emergency labor and parts. After the repair, we document the service and can schedule a full system tune-up to prevent future breakdowns.