Emergency Service
Emergency Service | Heating and Air Conditioning | Morristown
When Morristown’s temperatures swing from sweltering afternoons to frosty nights, you can’t wait days for relief. HEP’s emergency service heating and air conditioning team is on-call 24/7, arriving fast with fully stocked trucks and certified technicians who diagnose and fix most problems on the first visit. From burst heat pumps to AC units that quit without warning, we restore comfort with upfront pricing and a 100% satisfaction guarantee.
Locally based and family-owned, HEP understands the urgency of owning a home in East Tennessee’s unpredictable climate. We treat every after-hours call like it’s our own family shivering or sweating inside, communicating clearly and never upselling what you don’t need. Whenever your system falters, one quick call to HEP brings dependable expertise, courteous service, and peace of mind back to your doorstep.
FAQs
What situations are considered an HVAC emergency in Morristown?
Any issue that threatens your safety, health, or property qualifies as an emergency. Common examples include total loss of heating during a freeze, complete A/C failure in extreme heat, gas or refrigerant leaks, electrical burning smells, sparking equipment, frozen or burst HVAC-related pipes, and system failures that cause flooding or extensive water damage. If you are unsure, call us—our dispatcher will help determine whether immediate service is needed.
How quickly can your technicians reach my home or business in Morristown?
We maintain on-call crews 24/7/365. In most parts of Morristown we arrive within 60 minutes of your call, day or night. During severe weather or city-wide outages, arrival times may extend slightly, but we always provide an honest ETA while you’re on the phone and keep you updated en route through text or phone notifications.
What should I do while waiting for the emergency HVAC technician to arrive?
1) Turn off the system at the thermostat and breaker if you smell burning or see sparks. 2) For gas odors, evacuate the building, leave doors open, and call 911 from a safe location. 3) If water is leaking, place towels or a pan under the drip and shut off the water supply to the unit if accessible. 4) Document any error codes flashing on the equipment. 5) Keep children and pets clear of the affected area. Sharing this information with our technician speeds up diagnostics and repair once we arrive.
Are after-hours or holiday HVAC emergency calls more expensive?
Because emergency service requires technicians, parts runners, and dispatch staff to be on standby 24/7, there is a modest after-hours diagnostic fee. However, we cap labor rates and use transparent, flat-rate pricing for any repair, so you will know the exact cost before work begins. No hidden fees, and we waive the diagnostic charge if you approve the recommended repair during the same visit.
Can you service any brand or type of heating and cooling equipment?
Yes. Our NATE-certified technicians are trained on furnaces, heat pumps, air conditioners, boilers, ductless mini-splits, rooftop units, and commercial packaged systems from all major manufacturers, including Trane, Carrier, Lennox, Rheem, Goodman, and Mitsubishi. Our service vans are stocked with the most common universal replacement parts, allowing us to resolve 85% of emergencies on the first trip.
Do you guarantee your emergency HVAC repairs?
Absolutely. All parts installed during an emergency visit carry a 1-year parts warranty, and our labor is covered for 90 days. If the same issue recurs within that period, we return at no charge. In addition, every customer receives a detailed service report and recommended maintenance tips to help prevent future breakdowns.