- HEP Heat and Air
- Heat Pump

Heat Pump
Heat Pump | Heating and Air Conditioning | Morristown
When Morristown’s weather swings from frosty mornings to sultry afternoons, HEP keeps your comfort perfectly balanced with advanced heat pump technology for seamless heating and air conditioning. Our certified technicians design and install high-efficiency systems that draw warmth from the winter air and push away summer’s humidity—all while trimming energy bills and reducing your carbon footprint. Because we live and work right here in East Tennessee, we understand the unique climate challenges your home faces and tailor every solution to meet them.
From same-day repairs to preventative maintenance plans and friendly financing options, HEP delivers a five-star experience that has made us Morristown’s go-to team for more than 20 years. Schedule your free in-home estimate today and discover how a modern heat pump can whisper-quietly improve comfort, savings, and peace of mind—season after season.
FAQs
How does a heat pump provide both heating and cooling for my Morristown home?
A heat pump uses refrigeration technology to move heat rather than create it. In winter, it extracts latent heat from outdoor air and transfers it indoors via a refrigerant cycle and compressor. In summer, the cycle reverses, pulling heat from inside your home and releasing it outdoors, just like an air conditioner. A reversing valve lets the system switch between heating and cooling modes with a single thermostat setting.
Are heat pumps efficient enough for Morristown’s climate?
Yes. Morristown experiences moderate winters and warm, humid summers—conditions ideal for modern air-source heat pumps. High-efficiency models carry Heating Seasonal Performance Factor (HSPF) ratings of 8–12 and SEER2 ratings of 15–20 or higher, translating to 30–50 % lower energy use than traditional resistance heaters or older air conditioners. Even on freezing nights, today’s variable-speed and cold-climate units maintain reliable heat down to 5 °F or below.
What size heat pump do I need for my house?
Proper sizing depends on square footage, insulation levels, window quality, ceiling height, and local design temperatures. During an in-home consultation, our technicians perform a Manual J load calculation to determine the exact British Thermal Units (BTUs) of heating and cooling your home requires. An accurately sized system avoids short-cycling, maximizes comfort, and keeps utility bills in check.
How often should my heat pump be serviced?
We recommend two maintenance visits per year—one in spring before cooling season and one in fall before heating season. Each tune-up includes refrigerant pressure checks, coil cleaning, airflow testing, electrical inspections, thermostat calibration, and verification of the reversing valve. Regular service preserves efficiency, prevents unexpected breakdowns, and protects the manufacturer’s warranty.
Are there rebates or tax credits available for installing a heat pump in Morristown?
Yes. Through 2032, qualifying ENERGY STAR® heat pumps are eligible for a 30 % federal tax credit (up to $2,000) under the Inflation Reduction Act. Local utilities such as TVA and Morristown Utilities also offer cash incentives ranging from $150 to $400 for high-efficiency installations. Our team handles all paperwork and will advise you on stacking local rebates with federal credits to lower your initial cost.
Can a heat pump completely replace my furnace and central air conditioner?
In most Morristown homes, a properly sized, high-efficiency heat pump can fully replace both systems. However, some homeowners add an electric or gas backup (called dual-fuel or hybrid) that automatically kicks in during extreme cold snaps for added peace of mind. We evaluate your home’s insulation and comfort goals to recommend either an all-electric solution or a dual-fuel setup that provides the best balance of efficiency and resilience.