Emergency Support
Emergency Support | Air Conditioning | Heating and Air Conditioning | Mountain City
When the mountain sun blazes or an unexpected cold snap rolls through Mountain City, HEP’s emergency support heating and air conditioning team is on the way—day or night. Our certified technicians arrive fast, armed with fully stocked trucks and the know-how to diagnose, repair, or replace your system on the first visit. From frozen coils to flickering pilot lights, we restore comfort quickly, so you can get back to breathing easy.
Locally rooted and customer-driven, we pair small-town friendliness with industry-leading expertise. Transparent pricing, honest recommendations, and a satisfaction guarantee mean you’ll never be left guessing. Call anytime—24/7—and experience the HEP difference in air conditioning care built to conquer Mountain City’s toughest weather.
FAQs
What situations count as an air-conditioning emergency in Mountain City?
Any issue that threatens your safety, comfort, or property is considered an emergency. Common examples include a complete system breakdown during a heat wave, electrical burning smells, tripped breakers that repeatedly reset, refrigerant leaks, frozen indoor coils blocking airflow, or flooding around the indoor unit. If your AC problem prevents the system from cooling, produces unusual noises or odors, or could damage your home, call our emergency line immediately.
How quickly can your technicians reach my Mountain City home or business?
Because we keep fully stocked service vehicles on standby within Johnson County, our average response time inside Mountain City is 60–90 minutes. Weather, traffic, and call volume can affect travel time, but we always dispatch the closest available technician and provide real-time updates by phone or text so you know exactly when help will arrive.
Are emergency AC repairs available 24/7, including holidays and weekends?
Yes. Our emergency support team is on call 24 hours a day, 365 days a year. Whether your AC fails at 2 a.m. during a July heat wave or on Thanksgiving afternoon, you will reach a live dispatcher who can send a licensed, EPA-certified technician to your door right away.
What brands or systems do you service during emergency calls?
Our technicians are factory-trained to diagnose and repair all major residential and light-commercial air-conditioning brands, including Trane, Carrier, Rheem, Goodman, Lennox, York, and Mitsubishi mini-splits. We carry universal replacement parts on our trucks, and our local warehouse stocks most OEM components so we can complete 90 % of emergency repairs on the first visit.
How much will an after-hours emergency AC repair cost?
We charge a flat emergency diagnostic fee that covers travel, the complete system inspection, and a detailed written estimate. After diagnosing the problem, your technician will explain all repair options and prices before any work begins. You will never see hidden fees for overtime, mileage, or parts markups. We also offer financing and accept all major credit cards to make unexpected repairs more manageable.
What can I do to minimize damage while waiting for the emergency technician to arrive?
Turn the thermostat to OFF to prevent further strain on the system. If you notice water around the indoor unit, place towels or a shallow pan underneath and shut off the breaker to the air handler. For frozen coils, leave the blower ON with the cooling OFF to thaw ice faster. Avoid opening the refrigerant lines or adding coolant yourself—this is unsafe and may void your warranty. Finally, keep windows and doors closed, draw blinds to block heat, and stay hydrated until our technician reaches you.