Satisfaction Guarantee
Satisfaction Guarantee | Air Conditioning | Heating and Air Conditioning | Mountain City
When Mountain City heats up, HEP is the name neighbors trust for reliable air conditioning that’s backed by a rock-solid 100% Satisfaction Guarantee. Our certified technicians arrive on time, explain every option clearly, and treat your home with the care it deserves—so you stay cool without any surprises. From precision tune-ups to emergency repairs and high-efficiency system installations, we handle it all while standing firmly behind every part and labor decision we make.
Choosing HEP means choosing comfort that’s worry-free today and cost-effective tomorrow. We offer upfront pricing, flexible financing, and energy-saving advice tailored to Mountain City’s unique climate. If you’re not completely delighted with our workmanship, we’ll make it right, because your peace of mind is as important to us as the clean, refreshing air flowing through your vents.
FAQs
What does your 100 % satisfaction guarantee include for air-conditioning services in Mountain City?
Our guarantee promises that every AC repair, tune-up, or installation we perform will meet industry standards, local Mountain City codes, and the comfort expectations we outline during your appointment. If the system fails to cool as promised, runs louder than specified, or exhibits workmanship-related issues within the guarantee period, we return promptly at no additional cost to correct the problem or refund the service charge—your choice.
How long do I have to request warranty follow-up or adjustments?
For most repairs, you have 12 months from the date of service to contact us for any related issues. New AC installations come with a two-year labor warranty plus the manufacturer’s parts warranty (typically 10 years) when the system is registered. If anything we did falls short during those timeframes, simply call our Mountain City office and we will schedule priority service.
Are parts and labor both covered under the satisfaction guarantee?
Yes. If a part we supply fails within the warranty period or if our workmanship caused the issue, both the replacement part and the labor to install it are covered 100 %. You will never pay a trip charge, diagnostic fee, or overtime fee related to a guarantee visit.
What steps should I take if I’m not satisfied after an AC repair or installation?
1) Call or email our dedicated guarantee hotline within the stated coverage period. 2) Describe the performance, noise, or comfort concern you’re experiencing. 3) We’ll dispatch a senior technician—usually the same day—to inspect and correct the issue. If the problem cannot be resolved to your satisfaction, we will offer a full or partial refund, depending on the scope of the original service.
Does the guarantee transfer if I sell my home?
Absolutely. The remainder of the labor warranty and our satisfaction guarantee automatically transfer to the new homeowner at no charge, adding value to your property listing. Just provide the new owner with your original service paperwork or ask us to update the account with their information.
Are there any exclusions or maintenance requirements to keep the guarantee valid?
The primary requirement is that the system receives routine maintenance—either through our Comfort Club plan or comparable annual tune-ups documented by a licensed HVAC contractor. Neglect, misuse (such as running the system with a clogged filter), or unauthorized alterations can void the guarantee. Storm, flood, or lightning damage is also excluded but may be covered under your homeowners insurance.