Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Mountain City
When a sudden freeze rattles the ridges of Mountain City or an unexpected heatwave bakes the valley, HEP’s emergency repairs team rushes in to keep your heating and air conditioning running safely and efficiently. Our certified technicians arrive fast—day or night—with fully stocked trucks, advanced diagnostics, and a neighbor-like commitment to restoring your comfort before the temperature outside can climb or crash another degree.
From clogged furnace filters to ruptured refrigerant lines, every call is answered with transparent pricing, clear communication, and a workmanship guarantee trusted across East Tennessee. Count on HEP to revive your system, protect your home, and let you get back to living, working, and relaxing in perfect indoor comfort—no matter what Mother Nature decides to do next.
FAQs
What situations qualify as an HVAC emergency in Mountain City?
Any loss of heating or cooling that threatens occupant safety or could cause property damage is considered an emergency. Examples include a furnace that won’t ignite during freezing weather, an air conditioner failure during a heatwave, gas odors, smoking electrical components, burst refrigerant or water lines, and systems that repeatedly trip breakers. If you feel uncomfortable or see signs of danger, treat the issue as an emergency and call us immediately.
How fast can your technicians reach my home or business for emergency service?
Because we keep staffed teams on call around the clock in Mountain City, typical arrival time is 60 minutes or less within city limits. In severe weather or during peak demand, we give priority to situations that pose safety risks and provide real-time arrival updates via text or phone so you know exactly when help is coming.
Do you offer 24/7 service, even on weekends and holidays?
Yes. Our emergency repair line is staffed 24 hours a day, 365 days a year. Whether it’s the middle of the night, a holiday weekend, or a busy workday, you will reach a live dispatcher who can deploy a certified technician equipped with common replacement parts to resolve most issues on the first visit.
What should I do while waiting for the technician to arrive?
Turn off the HVAC system at the thermostat and, if there is a burning smell, switch the breaker off as well. For gas odors, shut the gas supply valve, open windows, and evacuate the building until help arrives. In summer heat, close blinds and use fans to maintain airflow; in winter, layer clothing and use safe space heaters if available. Gather any warranty or service records, and keep pets and children away from the equipment to ensure the technician has clear access.
How much does emergency HVAC repair cost and do you offer financing?
A flat diagnostic fee is quoted upfront when you call. After inspection, the technician will explain repair options and provide written pricing before any work begins—no surprise charges. We accept major credit cards and offer same-day financing on repairs over $500 with approved credit, allowing you to spread payments over 6–12 months.
Can you repair all brands and types of heating and cooling equipment?
Absolutely. Our NATE-certified team services furnaces, heat pumps, mini-splits, traditional split-system air conditioners, geothermal units, and commercial rooftop systems from all major manufacturers. We carry universal replacement parts on our trucks and have rapid access to OEM components through local suppliers, ensuring we can restore comfort quickly regardless of brand or model.