Emergency Service
Emergency Service | Air Conditioning | Heating and Air Conditioning | Mulberry
When the Florida heat sneaks up on Mulberry, you don’t have time to wait for comfort. HEP’s emergency service team is on-call around the clock, arriving fast with fully stocked trucks and certified technicians who know every make and model inside out. From sudden breakdowns to puzzling performance drops, we diagnose, repair, and restore your air conditioning quickly, so your family or business can breathe easy again.
What sets HEP apart is our blend of small-town care and big-league expertise. We offer transparent pricing before any work begins, back our repairs with solid guarantees, and communicate clearly from the first phone call to the final cool breeze. Trust the hometown pros Mulberry has relied on for years—because when comfort can’t wait, neither should you.
FAQs
What situations are considered an AC emergency and when should I call for help?
An AC emergency is any situation that threatens your safety, comfort, or the integrity of the equipment. Examples include total system failure during extreme heat, electrical burning smells, loud grinding or banging noises, refrigerant leaks, frozen coils that repeatedly ice over, and water leaking through ceilings or walls. If you notice any of these issues—or if indoor temperatures climb above 85°F and vulnerable occupants such as children, elderly family members, or pets are present—call our Mulberry emergency hotline right away. We have technicians on standby 24/7 to keep you safe and prevent further damage.
How fast can your technicians reach my Mulberry home or business in an emergency?
We maintain a rotating on-call team dedicated solely to emergency air-conditioning service. Once you place a call, our dispatcher immediately routes the closest technician to your location. In most Mulberry neighborhoods we arrive within 60–90 minutes, often sooner depending on traffic and weather. You’ll receive a text or phone update with the technician’s estimated arrival time and live GPS tracking so you’re never left guessing.
Are your emergency service technicians qualified to work on all brands and models of air conditioners?
Yes. Every emergency technician is NATE-certified and factory-trained to diagnose and repair central air, heat pump, ductless mini-split, and packaged rooftop systems from all major manufacturers—including Carrier, Trane, Lennox, Rheem, Goodman, Daikin, Mitsubishi, and more. Our service vehicles are stocked with common OEM parts and advanced diagnostic tools so most problems can be fixed on the first visit, regardless of brand or model age.
What should I do while waiting for the technician to arrive?
Turn the thermostat to OFF to prevent further damage, then switch the fan setting to ON to encourage airflow. If you suspect a refrigerant or water leak, place towels or a shallow pan under the unit and clear away valuables. For electrical odors, shut off power at the breaker and open windows for ventilation. Keep children and pets away from the equipment, and have your model number and any warranty paperwork handy to speed up diagnosis. Most importantly, stay hydrated and move vulnerable individuals to a cooler part of the home if indoor temperatures rise.
How much will an emergency AC repair cost, and do you offer financing or after-hours fees?
We charge a flat, transparent emergency dispatch fee that covers the technician’s rapid response and diagnostic. After identifying the problem, you’ll receive a written quote before any work begins—no surprises. Because repairs vary in complexity, costs can range from a simple capacitor replacement (around $150–$250) to compressor or coil repairs (several hundred dollars or more). We accept all major credit cards, offer 0% interest financing on repairs over $500 (with approved credit), and honor manufacturer warranties to reduce out-of-pocket expenses. There is no additional surcharge for nights, weekends, or holidays in Mulberry.
Do you guarantee your emergency repair work and what if the system fails again?
Absolutely. All emergency repairs come with our Peace-of-Mind Guarantee: 1-year parts and labor warranty on the components we replace, plus a 100% satisfaction pledge. If the same issue recurs within 12 months, we’ll return at no charge and make it right. In addition, every service call includes a complimentary safety inspection and performance check to catch emerging problems early, helping you avoid another emergency down the road.