NATE-certified Technicians
NATE-certified Technicians | Air Conditioning | Heating and Air Conditioning | New Market
When Tennessee humidity peaks in New Market, you can trust HEP’s NATE-certified technicians to keep you cool. Our crew combines decades of hands-on experience with ongoing training to diagnose, repair, and install air conditioning systems quickly and correctly the first time. We arrive on schedule, protect your home with drop cloths and shoe covers, and explain every option so you can make confident decisions without pressure.
From energy-saving tune-ups to full system replacements, we tailor solutions that fit your budget and comfort goals, backed by honest pricing and our 100% Happy HEP guarantee. Let the local pros who live and breathe air conditioning restore the perfect temperature in your New Market home—schedule your service call today and feel the difference professionalism makes.
FAQs
What does it mean that your technicians are NATE-certified?
NATE (North American Technician Excellence) certification is the HVAC industry's most respected credential. To earn it, technicians must pass rigorous, proctored exams that test their knowledge of air conditioning installation, diagnostics, and repair. Because our New Market team is NATE-certified, you can be confident the work meets the highest technical and safety standards, is performed efficiently, and follows all local codes.
How often should I schedule air-conditioning maintenance in New Market’s climate?
For most homes in New Market, we recommend professional maintenance once a year, ideally in early spring before cooling season starts. Annual service includes cleaning coils, checking refrigerant levels, inspecting electrical components, and calibrating the thermostat. Regular tune-ups keep your system running at peak efficiency through our hot, humid summers and help prevent mid-season breakdowns.
Do you offer emergency AC repair services in New Market, and how quickly can you respond?
Yes. We provide 24/7 emergency repair throughout New Market and surrounding Frederick County. A live dispatcher answers your call day or night, and a NATE-certified technician is usually on-site within two to four hours—often sooner during extreme heat. Our trucks are fully stocked, so most repairs are completed on the first visit.
Will regular maintenance really lower my energy bills and extend my system’s lifespan?
Absolutely. A well-maintained air conditioner can operate up to 20 % more efficiently than a neglected one, translating to noticeable utility-bill savings. Maintenance also reduces wear on critical components such as the compressor and blower motor, helping your unit last 12–15 years or more. Skipping annual service often leads to premature failures and costly replacements.
Can your technicians service all makes and models of air conditioners?
Yes. Our NATE-certified technicians receive ongoing factory and cross-brand training, so they are qualified to diagnose, repair, and maintain central air conditioning systems from every major manufacturer—Carrier, Trane, Lennox, Goodman, Rheem, York, Amana, and many others. We also stay current on older and newer high-efficiency models, heat pumps, and ductless mini-splits.
What should I do to prepare my home before your technician arrives?
To help us service your AC quickly, please clear any objects blocking the indoor air handler and the outdoor condenser unit, secure pets in another room, and have your thermostat accessible. If you have noticed specific issues—strange noises, water leaks, or temperature swings—jot them down. Providing any recent maintenance records or warranty information is also helpful.