Certified Technicians
Certified Technicians | Heat Repair | Heating and Air Conditioning | New Market
When a New Market winter turns frigid, HEP’s certified technicians arrive fast, fully equipped, and ready to restore cozy comfort. Our team understands every make and model of furnace and heat pump, so they can diagnose issues on the spot and deliver reliable heat repair that lasts. From cracked heat exchangers to stubborn ignition failures, you’ll get clear explanations, upfront pricing, and workmanship backed by industry-leading guarantees—all from professionals who treat your home with the respect it deserves.
Choose HEP and enjoy the small-town honesty New Market neighbors value, paired with big-city resources that keep us on call 24/7. Whether your system quits at midnight or hums suspiciously during your morning coffee, one call connects you to courteous dispatchers, rapid response, and the peace of mind that only certified expertise can bring. Stay warm, stay safe, and let HEP handle the heat repair so you can get back to what matters most.
FAQs
What are the most common warning signs that my heater needs repair?
Watch for uneven room temperatures, strange noises (grinding, banging, or squealing), unexplained spikes in utility bills, frequent on-off cycling, weak airflow from vents, or a persistent burning smell. Any of these can indicate failing components such as a cracked heat exchanger, worn blower motor, or clogged burners. Calling a certified technician as soon as you notice these symptoms prevents bigger, costlier failures and keeps your family safe.
How fast can your certified technicians reach my New Market home in an emergency?
We offer 24/7 emergency dispatch throughout New Market and surrounding Frederick County communities. A technician is typically on-site within 2 hours—often sooner during normal business hours. Our service vans are fully stocked with the most common replacement parts, so most repairs are completed on the first visit.
Do you service all brands and types of heating systems?
Yes. Our NATE-certified team is trained to diagnose and repair gas furnaces, electric furnaces, heat pumps, mini-splits, and hybrid dual-fuel systems from major brands such as Trane, Lennox, Carrier, Rheem, Goodman, York, and more. We also work on older or discontinued models, and we maintain direct access to OEM and high-quality aftermarket parts to ensure reliable repairs.
Are your technicians licensed, insured, and background-checked?
Absolutely. Every technician holds a Maryland HVACR license, carries full liability and workers’ compensation insurance, and passes annual background and drug screenings. Our continuing-education program requires at least 40 hours of training each year, so you can trust that the person entering your home is both qualified and professional.
How much does a typical heat repair cost, and do you provide upfront pricing?
Our diagnostic visit starts at $89, which we waive if you proceed with the repair. After pinpointing the issue, we present a flat-rate quote before any work begins—no hidden fees or surprise overtime charges. Minor repairs (e.g., ignitor replacement) average $150–$300, while larger jobs (e.g., blower motor or heat exchanger) can range from $450–$1,200. We accept major credit cards, offer short-term financing, and honor manufacturer warranties whenever applicable.
What can I do after the repair to prevent future heating breakdowns?
Schedule professional maintenance every fall. Our tune-up includes cleaning burners, checking safety controls, tightening electrical connections, testing airflow, and calibrating the thermostat. Replace or clean filters monthly, keep supply and return vents unobstructed, and ensure the outdoor unit (for heat pumps) stays clear of debris. Enrolling in our Comfort Care Plan bundles annual maintenance with priority service, discounted repairs, and extended part warranties, saving you money and keeping your system running reliably all winter.