Emergency Support

Emergency Support | HVAC Unit Replacement | Heating and Air Conditioning | New Market

When the temperature spikes or plummets in New Market and your system suddenly quits, HEP’s team is ready 24/7 to restore your comfort. One call brings a fleet of certified technicians who arrive fast, diagnose on the spot, and carry the parts and equipment necessary for a seamless HVAC unit replacement—often before sunrise or the workday ends. From courteous dispatchers to tidy job-sites and transparent pricing, every step is designed to melt stress, not just ice.

We back our emergency support with factory-trained expertise, flexible financing, and warranties that keep surprises to a minimum long after we roll out. Whether you’re facing a total breakdown, mounting repair bills, or just want to upgrade efficiency, trust a local crew that treats your home like their own and won’t leave until the air feels perfect again.

FAQs

What situations count as an HVAC emergency in New Market, and how quickly can your team arrive?

An HVAC emergency is any breakdown that risks property damage, personal safety, or severe discomfort—such as complete loss of heating or cooling during extreme weather, refrigerant leaks, electrical odors, or a system that will not power down. Because we maintain a dedicated on-call crew in New Market, we can usually have a certified technician at your door within 1–2 hours, 24/7, including weekends and holidays.

Do you replace all major HVAC brands and types of systems?

Yes. Our factory-trained technicians are qualified to remove and install central air conditioners, gas and electric furnaces, heat pumps, ductless mini-splits, and packaged rooftop units from every leading manufacturer—Trane, Lennox, Carrier, Goodman, Rheem, and more. We keep common models in stock locally so emergency replacements can often be completed the same day.

Can you perform an emergency replacement after normal business hours?

Absolutely. Emergency support is available nights, weekends, and even during severe weather events. Our mobile installation vans are stocked with tools, refrigerant, electrical components, and critical spare parts, allowing us to replace most residential systems on the spot without waiting for the supply house to open.

How much will an emergency HVAC replacement cost, and are financing options available?

Pricing depends on unit size, efficiency rating, and any duct or electrical upgrades required, but most emergency replacements in New Market range from $4,500–$12,000. We provide a written quote up front—no overtime surcharges for genuine emergencies—and we partner with local lenders to offer same-day approval for 0% interest or low-payment financing plans.

Will I need a permit for my new HVAC unit, and do you handle the paperwork?

Yes. Frederick County and the Town of New Market require mechanical permits for any HVAC replacement that involves new equipment, gas lines, or electrical modifications. Our office pulls the permit on your behalf, schedules the inspection, and provides you with the final approval paperwork, so you stay fully compliant without lifting a finger.

How can I tell if my system should be repaired instead of replaced?

We follow the ‘50-percent rule.’ If the cost to repair is greater than 50 % of the price of a new, more efficient unit—or if your system is over 10–15 years old, uses R-22 refrigerant, or has had multiple compressor or heat-exchanger failures—replacement is typically the smarter long-term choice. Our technician will show you both repair and replacement estimates so you can make an informed decision based on cost, energy savings, and warranty coverage.