- HEP Heat and Air
- Transparent Pricing

Transparent Pricing
Transparent Pricing | HVAC Unit Replacement | Heating and Air Conditioning | New Market
Need a new system without the guesswork? HEP makes upgrading easy with fully transparent pricing that shows you exactly what youâre paying forâequipment, labor, and every last partâbefore a single tool comes out. Homeowners in New Market love that there are no surprise fees, just clear numbers and honest advice backed by decades of local experience. From the first consultation to the final test run, our team keeps you informed and comfortable.
If your aging unit is driving up bills or failing to keep pace with Tennesseeâs temperature swings, our HVAC unit replacement service delivers high-efficiency comfort tailored to your homeâs size, layout, and budget. We remove the old system, handle code-compliant installation, and register all warranties for you, so all thatâs left is cleaner air and lower energy costs. Trust HEP for a smooth, transparent path to year-round comfort in New Market.
FAQs
How does your transparent pricing model work for HVAC unit replacements in New Market?
We publish a detailed price matrix that lists every cost componentâequipment, labor hours, permits, disposal fees, and sales taxâso you see exactly where every dollar goes. Once our technician completes an on-site evaluation, you receive a written quote that references the matrix and locks in the price for 30 days. There are no hidden fees, trip charges, or surprise up-charges after work begins.
What factors influence the total cost of replacing my heating or air conditioning system?
Key cost drivers include the size of your home (measured in square feet and load calculations), energy-efficiency rating (SEER2 or AFUE), ductwork condition, electrical upgrades, thermostat type, and any local permitting requirements set by the City of New Market. Because we itemize every element, you can see how each factor impacts the final price and decide where you may want to invest or save.
Do you offer financing or payment plans for HVAC replacements?
Yes. We partner with multiple lenders to provide low-interest and 0% APR promotional financing for qualified homeowners. Terms range from 6 to 120 months. During your consultation, weâll present several payment options, show the exact monthly payment amounts, and help you submit a fast online applicationâoften yielding approval in under 10 minutes.
How long does an HVAC unit replacement typically take, and will I be without heating or cooling during that time?
Most residential system change-outs in New Market are completed in one day. Our crew arrives with all equipment and parts, removes the old unit, installs the new system, tests the ductwork, and verifies refrigerant charge and airflow. You may experience 3â4 hours without heating or cooling while we swap the equipment, but we schedule installations early in the day to minimize discomfort.
What warranties and maintenance coverage come with a new system?
All systems include the manufacturerâs 10-year parts warranty and our 2-year labor warranty at no extra charge. If you enroll in our ComfortGuard maintenance plan, we extend our labor coverage to 10 years and provide bi-annual tune-ups, priority service, and 15% off future repairs. Warranty registration is handled by our office, and you receive digital confirmation within 72 hours.
Will replacing my HVAC unit lower my energy bills, and can I get rebates in New Market?
Upgrading from a 10-15 SEER air conditioner to a 16â20 SEER2 model or from an 80% AFUE furnace to a 96%+ unit can reduce your annual energy costs by 20â40%. New Market customers may also qualify for utility rebates, federal tax credits of up to $2,000 under the Inflation Reduction Act, and occasional state incentive programs. We handle all rebate paperwork and provide the required AHRI certificates so you can claim your savings with confidence.