24/7 Emergency Service
24/7 Emergency Service | Heating and Air Conditioning | New Market
When the Tennessee temperatures swing from frosty mornings to sweltering afternoons, New Market homeowners count on HEP for fast, reliable heating and air conditioning rescue—any hour, any day. Our certified technicians are on-call 24/7, arriving with fully stocked trucks to diagnose and fix furnaces, heat pumps, and AC units before discomfort turns into a crisis. One call and we’ll restore perfect indoor comfort, protect your equipment from further damage, and back every repair with transparent pricing and a satisfaction guarantee.
Whether a midnight blower failure or a weekend refrigerant leak tries to ruin your plans, HEP keeps you covered with courteous service, real-time updates, and the expertise only decades in East Tennessee can provide. Save our number now, and experience the peace of mind that comes from having New Market’s most trusted heating and air conditioning team ready whenever you need us.
FAQs
What qualifies as an HVAC emergency, and when should I call your 24/7 service?
You should call us any time your heating or cooling system stops working, is making loud or burning-type noises, is leaking water or refrigerant, is emitting unusual odors, or is causing breaker trips. Loss of heat during freezing weather or loss of cooling during extreme heat also count as emergencies because they can put your family and your home at risk. If you feel unsafe operating your equipment, shut it off at the thermostat or breaker and contact our New Market emergency line immediately.
How quickly can a technician arrive in New Market after I place an emergency call?
Our on-call dispatchers are available 24 hours a day, 365 days a year. In most parts of New Market we can have a fully stocked service truck on site within 60–90 minutes, often sooner during off-peak traffic hours. We use GPS-based dispatching to send the closest certified technician, and you’ll receive text or phone updates with the ETA so you know exactly when help is arriving.
Do you service all brands and models of furnaces, heat pumps, and air conditioners?
Yes. Our technicians are factory-trained and EPA-certified to diagnose and repair every major HVAC brand sold in the U.S.—including Carrier, Trane, Lennox, Rheem, Goodman, Daikin, York, and many others. We also stock a wide range of universal parts on our trucks so we can complete most emergency repairs in a single visit, even on older or discontinued models.
Will after-hours emergency repairs cost more, and how is pricing calculated?
Because we staff technicians around the clock, there is a modest after-hours diagnostic fee that covers travel and priority response. Once we determine the problem, you’ll receive upfront, flat-rate pricing for the repair—no surprise labor charges if the job takes longer than expected. We do not bill overtime rates on parts, and all costs are reviewed with you for approval before any work begins.
What steps can I take to minimize damage or discomfort while waiting for the technician?
1. Turn the system off at the thermostat or breaker to prevent further damage. 2. For heating failures, close blinds and interior doors to retain warmth and use safe supplemental heat sources (never use gas ovens or grills indoors). 3. For cooling failures, open windows during cooler evening hours, run ceiling fans, and stay hydrated. 4. Place towels under any visible leaks and shut off water to the humidifier if one is attached. 5. Keep pets and children clear of the equipment area so the technician can work safely upon arrival.
Is your emergency repair work covered by any warranties or guarantees?
Absolutely. All emergency repairs come with our 1-year parts and labor guarantee. If the same component we repaired fails within 12 months under normal usage, we’ll fix it again at no charge. In addition, every service call includes a safety and performance check to reduce the chance of future breakdowns, and you’ll receive written documentation for your records.