Certified Technicians
Certified Technicians | Heating and Air Conditioning | New Market
When New Market homes need dependable comfort, HEP’s certified technicians arrive ready to restore perfect indoor climates with skill, courtesy, and up-to-date tools. From precision tune-ups that slash utility bills to rapid diagnostics that stop breakdowns in their tracks, our experts treat every system as if it were their own. We back our work with transparent pricing, clear communication, and a commitment to leaving your space cleaner than we found it—so you can relax and simply enjoy consistent warmth in winter and crisp coolness in summer.
Whether you’re upgrading an aging furnace, installing a high-efficiency heat pump, or scheduling seasonal maintenance, our crew makes “one call does it all” more than a slogan. Available 24/7 for emergencies, we bring decades of local experience to every heating and air conditioning challenge New Market can throw at us, delivering the honest guidance and long-lasting solutions your family deserves.
FAQs
What HVAC services do your certified technicians provide in New Market?
Our team offers complete heating, ventilation, and air-conditioning support for residential and light-commercial customers in New Market. This includes new system design and installation, furnace and air-conditioner replacement, seasonal tune-ups, 24/7 emergency repairs, indoor-air-quality upgrades (humidifiers, dehumidifiers, air cleaners, UV lamps), ductwork inspection and sealing, smart-thermostat setup, and energy-efficiency consultations.
Are your technicians licensed, certified, and insured in Maryland?
Yes. Every field technician holds a current Maryland HVACR license, is EPA-certified for refrigerant handling, and completes factory-authorized training on the major brands we service. We carry full general-liability and workers-compensation insurance, so you’re protected from liability while we work on your property.
How fast can you respond to a heating or cooling emergency in New Market?
Because we stage service trucks and on-call personnel in Frederick County, most New Market emergencies are answered within two hours—often sooner. Our dispatch center is open 24/7/365. When you call after hours, you reach a live local representative who immediately connects you with the on-duty technician for rapid troubleshooting and arrival scheduling.
Which HVAC brands and system types do you service and install?
We are factory-trained on leading manufacturers such as Carrier, Trane, Lennox, Rheem, Goodman, Mitsubishi, and Daikin. Our expertise covers gas and electric furnaces, central air conditioners, heat pumps, ductless mini-splits, geothermal systems, packaged rooftop units, and high-efficiency boilers. If you have a less common brand, we can usually obtain OEM parts or provide equivalent alternatives.
Do you offer maintenance plans, and what do they include?
Yes. Our ComfortGuard Maintenance Plans provide two precision tune-ups per year (one heating check in the fall, one cooling check in the spring), priority scheduling, waived overtime fees, a 15 % discount on repairs, and documented inspection reports for warranty compliance. Members also receive complimentary filter replacements and thermostat battery changes during each visit.
How can your services help lower my energy bills and increase comfort?
Our technicians perform detailed load calculations, airflow diagnostics, and energy audits to ensure your equipment is properly sized and balanced. We recommend high-SEER/AFUE replacements when appropriate, seal and insulate ductwork, install smart thermostats, and calibrate refrigerant charge for peak efficiency. These measures typically reduce annual heating and cooling costs by 10–30 % while eliminating hot and cold spots throughout the home.