Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | New Tazewell
When the Cumberland Plateau sun starts to sizzle, homeowners in New Tazewell turn to HEP’s certified technicians for dependable air conditioning service, repair, and installation. Our factory-trained pros arrive on time, diagnose issues quickly, and back every solution with transparent pricing and a satisfaction guarantee. From high-efficiency system upgrades to emergency fixes at 2 a.m., we make comfort effortless—so you can get back to porch sittin’, lake fishing, or whatever Tennessee summer throws your way.
Behind every chilled breeze is a team that treats customers like neighbors. We carefully size equipment for your home, respect your property with spotless clean-ups, and explain options in plain English—never tech jargon. Whether your unit is blowing warm air or you’re planning a full HVAC overhaul, HEP brings decades of local know-how, industry-leading warranties, and the genuine courtesy you expect from a hometown crew. Choose peace of mind; choose the professionals who keep New Tazewell cool.
FAQs
What air-conditioning services do your certified technicians provide in New Tazewell?
Our NATE- and EPA-certified technicians handle the full spectrum of residential and light-commercial air-conditioning needs: new system design and installation, replacement of outdated equipment, seasonal tune-ups, precision diagnostics, 24/7 emergency repairs, ductwork inspection and sealing, indoor-air-quality upgrades, smart-thermostat integration, and energy-efficiency evaluations. Whether you have a central split system, heat pump, or ductless mini-split, we have the training and tools to service it properly.
How fast can you respond to an AC emergency in the New Tazewell area?
Because we keep fully stocked service vehicles in Claiborne County, we can usually reach any New Tazewell address within 60–90 minutes of your call—day or night. Our dispatch center is staffed 24/7, so you’ll speak with a live representative, not a machine. We also waive after-hours diagnostic fees for Comfort Club maintenance members.
Are your technicians really certified and insured?
Yes. Every field technician carries current NATE (North American Technician Excellence) certification for air conditioning and heat pumps as well as EPA Section 608 refrigerant handling credentials. We maintain full general-liability and workers-compensation insurance, and background checks and drug screening are standard hiring requirements. Copies of certificates and insurance binders are available upon request.
How often should I schedule AC maintenance in New Tazewell’s climate?
With our hot, humid summers and significant pollen counts, we recommend a comprehensive cooling tune-up each spring—ideally between March and May—before heavy usage begins. Annual maintenance can improve efficiency by up to 15 %, extend equipment life, protect manufacturer warranties, and help prevent midsummer breakdowns. Heat-pump owners should also schedule a fall heating tune-up for optimal year-round performance.
What signs indicate my air conditioner needs repair or replacement?
Call us if you notice weak airflow, warm air, short cycling, unusually high utility bills, musty or burning odors, ice buildup on the outdoor unit, or loud grinding and rattling noises. Systems over 10–12 years old that require frequent or costly repairs may be better candidates for replacement. Our technicians will provide a side-by-side cost-benefit analysis so you can make an informed decision.
Do you install energy-efficient systems and help with rebates or financing?
Absolutely. We offer ENERGY STAR®-rated central ACs, inverter heat pumps, and ductless mini-splits with SEER2 ratings up to the mid-20s. We assist with TVA EnergyRight rebates, federal tax credits under the Inflation Reduction Act, and low-interest financing options through local credit unions and Wells Fargo. During your free in-home estimate, we’ll calculate long-term energy savings and outline all available incentives to lower your upfront cost.