Emergency Repairs
Emergency Repairs | Heat Repair | Heating and Air Conditioning | New Tazewell
When the chill settles over New Tazewell and your furnace suddenly quits, one call to HEP brings rapid relief. Our certified technicians arrive fast—fully stocked vans, diagnostic tools in hand, and decades of know-how—ready to pinpoint the problem and restore warmth before pipes freeze or family plans derail. From sputtering pilot lights to cracked heat exchangers, we tackle every make and model with transparent pricing and the hometown courtesy you expect from a neighbor.
Day or night, weekend or holiday, our emergency heat repair service keeps Claiborne County comfortable and safe. We back each fix with written guarantees, clean up after ourselves, and leave you with practical tips to prevent future breakdowns. Trust HEP to turn your heating crisis into a quick comeback, so you can get back to enjoying cozy Tennessee evenings without a second thought.
FAQs
What situations are considered an HVAC emergency, and how fast can you reach my home in New Tazewell?
An HVAC emergency includes total loss of heat in freezing weather, burning smells or smoke coming from the unit, carbon-monoxide alarms sounding, loud grinding or banging noises, or any condition that threatens your family’s safety or could cause property damage. Because we have on-call crews stationed in Claiborne County, we can usually dispatch a certified technician to any address in New Tazewell within 60–90 minutes—24 hours a day, 365 days a year.
Are your technicians certified to service every major brand and type of heating system?
Yes. All of our emergency technicians are EPA-certified and factory-trained to service gas furnaces, electric furnaces, heat pumps, dual-fuel systems, and packaged rooftop units from leading brands such as Trane, Carrier, Lennox, Goodman, Rheem, York, and more. We continually update our training so we can diagnose and repair even the newest high-efficiency and variable-speed equipment.
Will I be charged extra for after-hours or weekend emergency heat repair?
We do apply a modest after-hours diagnostic fee to cover the cost of keeping licensed technicians on call overnight, weekends, and holidays. However, our repair pricing is the same fair, flat-rate structure we use during normal business hours—no inflated hourly rates and no hidden charges. You will receive a written quote for approval before any work begins.
What should I do while waiting for the technician to arrive?
1. Turn off the system at the thermostat and the breaker if you smell burning or see smoke. 2. If it is extremely cold, close curtains, block drafts, and use safe supplemental heat sources such as UL-listed space heaters placed three feet from anything combustible. 3. Check and replace a clogged filter if you can do so safely; a dirty filter can overheat a furnace. 4. Make sure driveways, walkways, and the area around your indoor and outdoor units are clear for the technician. 5. Never attempt to open sealed panels or bypass safety switches yourself—doing so can be dangerous and may void your warranty.
Do you keep the parts necessary to fix most heating emergencies on the first visit?
Our service vehicles are stocked with more than 500 of the most common replacement parts—igniters, flame sensors, blower motors, capacitors, contactors, thermostats, and a variety of gas valves and control boards. This allows us to complete 85–90% of emergency repairs on the spot. For specialty components we don’t carry, we have supplier relationships in Knoxville and can often pick up the required part the same day.
How can I avoid future heating emergencies and prolong my HVAC system’s life?
• Schedule professional preventive maintenance each fall. A 21-point tune-up cleans, lubricates, and tests critical components, catching issues before they become breakdowns. • Change or clean your air filter every 30–60 days. • Keep supply and return vents unblocked to ensure proper airflow. • Install a smart thermostat to reduce system stress caused by extreme temperature swings. • Consider enrolling in our Comfort Club membership, which provides two seasonal tune-ups, priority emergency scheduling, and discounts on repairs and replacement parts.