Real-time Technician Tracking
Real-time Technician Tracking | Heat Repair | Heating and Air Conditioning | New Tazewell
When winter bites into the Cumberland Gap, you don’t want to guess when help will arrive—you want to watch it roll up. HEP’s real-time technician tracking lets you follow your certified pro on the map from the moment they leave the shop until they park in your driveway, sending live ETAs and friendly text updates along the way. No more pacing the floor or rescheduling your day; you’ll know exactly who’s coming, when they’ll get there, and what they look like before the doorbell rings.
Once inside, our New Tazewell experts get right to work on precise, code-compliant heat repair that restores comfort fast and keeps energy bills in check. Transparent pricing, fully stocked service vans, and a satisfaction guarantee mean the job is finished correctly the first time—so the only thing you’ll feel is the warmth.
FAQs
How does your real-time technician tracking system work for heat repair calls in New Tazewell?
Once your service request is entered, our dispatch software assigns the closest certified HVAC technician to your address. You receive a text and email containing a live GPS map link that updates every 30 seconds. You can see the technician’s name, photo, estimated time of arrival, and even traffic conditions along the route. If the ETA changes because of road work on U.S. 25E or weather delays, the system automatically recalculates and alerts you so you’re never left guessing.
What types of heating equipment do you service and repair?
Our team repairs all major residential and light-commercial heating systems common in the New Tazewell area, including gas furnaces, electric furnaces, heat pumps, dual-fuel hybrid systems, ductless mini-splits, and packaged rooftop units. We are factory-trained for leading brands such as Trane, Rheem, Goodman, Carrier, Lennox, and York, but can service any make or model. Whether your system is 30 years old or still under manufacturer warranty, we can source OEM or high-quality replacement parts quickly.
Do you offer 24/7 emergency heat repair and how fast can you arrive?
Yes. Our emergency line is staffed around the clock, even on holidays. Because we stage technicians at multiple points across Claiborne County, typical on-site response times within New Tazewell city limits range from 45–90 minutes, depending on demand and road conditions. Night or weekend calls still include real-time tracking so you can monitor the technician’s progress and prepare for arrival.
Will technician tracking affect the cost of my repair?
No. The tracking technology is included with every service call at no additional charge. You pay only the standard diagnostic fee and the cost of any approved repairs. We provide a flat-rate price quote before work begins, and you authorize all charges electronically through the same portal that hosts your live tracking link.
How do I prepare my home before the technician arrives?
Please clear a path to your indoor air handler, thermostat, and outdoor unit, and secure pets for everyone’s safety. Gather any service records or error codes your thermostat has displayed. With real-time tracking, you’ll know when the technician is about 10 minutes away, giving you ample time to finish these tasks without waiting all day.
Do repairs come with a warranty or follow-up support?
All heat repairs include a 1-year parts and labor warranty. You’ll receive an electronic service report detailing the work performed, parts used, and warranty terms, accessible through the same portal you used for tracking. We also offer optional Preventive Maintenance Plans that include biannual tune-ups, priority scheduling, and continued access to our tracking system at no extra cost.