- HEP Heat and Air
- Licensed HVAC Technicians

Licensed HVAC Technicians
Licensed HVAC Technicians | Thermostat Upgrades | Heating and Air Conditioning | New Tazewell
When your comfort swings between scorching summers and frosty winters in New Tazewell, HEP’s licensed HVAC technicians step in with precision, professionalism, and the latest technology. Our team specializes in seamless thermostat upgrades that let you control every degree with fingertip accuracy—whether you prefer a smart, Wi-Fi-enabled model or a simple programmable unit that slashes energy bills. We evaluate your existing system, recommend the ideal thermostat, and handle the installation and setup, so all you have to do is enjoy perfectly balanced indoor temperatures year-round.
Choosing HEP means choosing local experts who understand the unique climate challenges of Claiborne County. From fast same-day service to clear, upfront pricing, we make the entire process effortless. Ready to boost efficiency, increase comfort, and take charge of your home’s climate? Schedule your thermostat upgrades with HEP in New Tazewell today and feel the difference every time you walk through the door.
FAQs
What advantages will I notice after upgrading my thermostat in New Tazewell?
A modern programmable or smart thermostat gives you precise temperature control, scheduling, and remote access via phone or tablet. In a climate like New Tazewell’s—where summer humidity and chilly winters can swing quickly—this precision can cut energy waste by 10-20 %, improve indoor comfort, lower wear on HVAC equipment, and alert you early to system issues. Many smart models also track usage data so you can spot savings opportunities month-to-month.
How can I tell whether a smart thermostat will work with my current heating and cooling system?
Our licensed HVAC technicians start by identifying your system type—single-stage, multi-stage, heat pump, dual-fuel, or mini-split—and checking the control board and wiring at the air handler or furnace. We look for a common (C) wire, confirm voltage (24 V low-voltage vs. line-voltage), and review manufacturer compatibility charts. If your setup lacks a C-wire or has proprietary controls, we can usually add an adapter, run new low-voltage cable, or recommend a compatible model so you get full smart features without replacing the whole HVAC unit.
Will upgrading my thermostat actually lower my energy bills?
Yes. The U.S. Department of Energy estimates that setting back the temperature 7–10 °F for 8 hours a day can save up to 10 % a year on heating and cooling. Smart thermostats automate these setbacks, learn your patterns, and adjust for local weather forecasts in New Tazewell—so savings happen without constant manual changes. Many models provide monthly energy reports, letting you verify the drop in kilowatt-hours or natural-gas therms and fine-tune schedules for even more efficiency.
Do your technicians handle both installation and programming of the new thermostat?
Absolutely. Our state-licensed, EPA-certified technicians remove the old thermostat, test and label wiring, install the new backplate, verify secure low-voltage connections, and power up the system. We then walk you through Wi-Fi setup, mobile-app pairing, custom schedules, geofencing, and voice-assistant integration if desired. Before we leave, we confirm that heating, cooling, fan, and any auxiliary stages engage correctly, and we provide a quick-start guide plus phone support in case you have follow-up questions.
Are there rebates or incentives for thermostat upgrades in New Tazewell or the state of Tennessee?
Yes. Many local utilities, including the Tennessee Valley Authority’s EnergyRight program, periodically offer $50–$100 bill credits or mail-in rebates for ENERGY STAR® certified smart thermostats installed by a licensed contractor. Some homeowner-insurance carriers also give premium discounts for smart devices that help prevent HVAC failures. We stay current on available incentives and will complete any required paperwork, model verification, and installation documentation so you don’t miss out on savings.
How long does a professional thermostat upgrade take, and what should I expect during the visit?
Most installations take 45–90 minutes. We’ll schedule a convenient time, arrive in a clearly marked service van, and protect your floors with shoe covers. After shutting off power to the HVAC system, we remove the existing thermostat, check system voltage, and install the new unit. Once wiring is complete, we restore power, test heating and cooling cycles, and program your preferred settings. You’ll receive a brief tutorial and written warranty information before we clean up and depart.