Certified Technicians
Certified Technicians | Ventilation and Air Quality | Heating and Air Conditioning | New Tazewell
When New Tazewell homes start feeling stuffy, HEP’s certified technicians are ready to clear the air—literally. Our team combines decades of HVAC expertise with small-town courtesy, arriving on time, explaining every option, and treating your home as carefully as if it were our own. From balancing airflow in historic farmhouses to installing whisper-quiet fans in modern builds, we tailor solutions that keep every corner of your space comfortable year-round.
We specialize in ventilation and air quality upgrades that go far beyond swapping a filter. Imagine breathing easier with medical-grade air purification, sealed ductwork that blocks pollen and dust, and energy-efficient ventilators that refresh stale indoor air without wasting conditioned heat or cooling. Whether you need a rapid fix after discovering mold in the crawlspace or a full-scale redesign to eliminate persistent odors, HEP delivers measurable results you can feel in every breath.
Choosing HEP means choosing total peace of mind. Our technicians are NATE-certified, background-checked, and backed by a satisfaction guarantee, so you never have to second-guess the work behind your walls. Let us show you how a smarter approach to airflow can protect your family’s health, lower utility bills, and make your New Tazewell home the haven it should be.
FAQs
What heating, air-conditioning, ventilation, and air-quality services do your certified technicians offer in New Tazewell?
Our NATE- and EPA-certified technicians handle the full spectrum of HVAC and IAQ needs in New Tazewell, including new system design and installation, replacement of aging furnaces or heat pumps, seasonal tune-ups, precision repairs, ductwork inspection and sealing, air-filter and UV light upgrades, whole-house humidifiers/dehumidifiers, ERV/HRV ventilation systems, and indoor-air-quality testing. Whether you have a gas furnace that won’t ignite or want to eliminate allergens with a high-MERV filtration system, we have the training, parts, and local code knowledge to do the job right.
How often should I schedule maintenance for my heating and cooling equipment?
We recommend two professional maintenance visits per year—once in early spring for your air conditioner or heat pump and once in early fall for your furnace or dual-fuel system. During each visit our technicians clean coils, tighten electrical connections, lubricate moving parts, verify refrigerant charge, test safety controls, and calibrate the thermostat. Regular service extends equipment life, lowers energy bills up to 15 %, preserves manufacturer warranties, and helps us spot small issues before they become emergency breakdowns during a New Tazewell cold snap or heat wave.
What are the common indicators of poor indoor air quality in my home?
Symptoms include persistent dust buildup, musty or chemical odors, visible mold on registers or around windows, aggravated allergies or asthma, dry or overly humid air, and unexplained headaches or fatigue. You might also notice excessive condensation on windows or uneven temperatures caused by restricted airflow. Our technicians can perform IAQ testing for particulates, VOCs, carbon monoxide, and relative humidity, then recommend targeted solutions such as higher-efficiency filters, air purifiers, humidity control, or mechanical ventilation.
Do you provide 24/7 emergency HVAC repair services in New Tazewell?
Yes. Heating or cooling failures rarely happen at convenient times, so our on-call team is available 24 hours a day, 365 days a year—including holidays. Call our main number, and you’ll be routed to a live dispatcher who can send a certified technician to your home with a fully stocked service vehicle. We diagnose the problem, present up-front pricing, and aim to restore comfort on the first visit whenever possible.
What steps can I take to improve ventilation and energy efficiency at the same time?
Start by sealing and insulating ducts, weather-stripping doors and windows, and upgrading to a smart thermostat for automatic set-backs. Balanced mechanical ventilation (ERV or HRV) exchanges stale indoor air with filtered outdoor air while recovering up to 80 % of the heating or cooling energy that would otherwise be lost. Pairing proper ventilation with a variable-speed HVAC system and high-MERV filtration reduces airborne pollutants and can cut utility costs 20–30 %. Our technicians can perform a home energy audit and recommend right-sized equipment for maximum savings.
Are financing options or utility rebates available for new HVAC or indoor-air-quality upgrades?
Absolutely. We partner with local lenders to offer low-interest and no-interest financing plans with flexible terms for qualified homeowners. In addition, Tennessee Valley Authority (TVA) and local utility programs often provide rebates for ENERGY STAR® heat pumps, smart thermostats, and high-efficiency air cleaners. Federal tax credits may also apply to qualifying high-SEER equipment or advanced filtration installations. Our comfort consultants stay up to date on current incentives and will handle the paperwork to ensure you receive every available dollar of savings.