- HEP Heat and Air
- High-efficiency Heat Pump

High-efficiency Heat Pump
High-efficiency Heat Pump | Heating and Air Conditioning | New Tazewell
Discover year-round comfort and lower utility bills in New Tazewell with HEP’s high-efficiency heat pumps. Our state-of-the-art systems automatically switch between powerful heating and whisper-quiet cooling, delivering precise temperature control even when East Tennessee’s weather swings from frosty mornings to humid afternoons. Because each unit is engineered for maximum SEER2 and HSPF ratings, you’ll enjoy premium performance that can trim energy costs by up to 40%—all while reducing your carbon footprint.
From first call to final tune-up, HEP’s factory-trained technicians handle everything: free in-home assessments, quick installations, and 24/7 emergency service. We fine-tune airflow, humidity, and filtration so your family breathes cleaner air and feels consistent comfort in every room. If you’re ready to upgrade your home’s heating and air conditioning, trust the local team that’s been keeping New Tazewell cozy and cool for decades—backed by transparent pricing and our 100% Happy HEP™ guarantee.
FAQs
What is a high-efficiency heat pump and how does it work?
A high-efficiency heat pump is an all-electric HVAC system that uses advanced inverter-driven compressors, variable-speed fans, and superior refrigerant management to transfer heat rather than generate it. In summer it extracts heat from indoor air and releases it outdoors, providing air conditioning. In winter it reverses the process, absorbing heat energy from the outside air—even when temperatures dip below freezing—and bringing it indoors to heat your home. Because the unit moves heat instead of burning fuel, it can deliver 3–4 units of heating or cooling for every unit of electricity it consumes, making it one of the most efficient comfort solutions available.
How can a high-efficiency heat pump save me money on energy bills in New Tazewell?
New Tazewell’s climate features hot, humid summers and relatively mild winters, which plays directly to a heat pump’s strengths. During summer, high SEER2 ratings (up to the mid-20s on today’s models) slash cooling costs compared to older 10–14 SEER air conditioners. In winter, the pump operates at 300–400% efficiency, dramatically reducing or eliminating the need for electric strip heat or propane. Homeowners commonly see annual utility savings of 30–50% after replacing resistance electric heat, and 15–30% after replacing an aging conventional heat pump or split system. Because the system runs at variable capacity, it maintains steadier indoor temperatures and humidity levels, so you pay only for the exact amount of conditioning your home needs.
Is a heat pump effective during New Tazewell’s colder months?
Yes. While extreme sub-zero temperatures can limit any air-source heat pump, New Tazewell’s average winter lows hover in the upper 20s to low 30s°F. Modern high-efficiency, cold-climate rated heat pumps continue to provide 100% of their heating capacity down to 5°F and can still deliver heat at –15°F, although with reduced output. For an added safety margin, many installations include an integrated backup heat strip or a dual-fuel setup with an existing gas furnace, but these backups run only a handful of hours per year. For most winter days, the heat pump alone easily keeps indoor spaces comfortable while using far less energy than conventional electric heat.
What incentives or rebates are available in Tennessee for installing a high-efficiency heat pump?
Through 2024–2032, homeowners can take advantage of multiple programs: • Federal Tax Credit (25C): Up to 30% of project cost, capped at $2,000, for ENERGY STAR certified heat pumps meeting the highest tier efficiency levels. • TVA EnergyRight Heat Pump Program: Participating utilities in the Tennessee Valley Authority territory offer rebates typically ranging from $150–$500 for qualifying high-efficiency units installed by a Quality Contractor Network member. • Local Utility Rebates: Powell Valley Electric Cooperative and other area power companies occasionally offer additional credits or on-bill financing for heat pump upgrades—check current promotions. • Low-Income Home Energy Assistance (HOMES Act, if funded): Income-qualified households may receive larger point-of-sale discounts covering up to 80–100% of the system cost. Combining incentives can reduce upfront expenses significantly, often cutting payback time to 3–6 years.
How do I determine the right size heat pump for my home?
Proper sizing is critical to efficiency, comfort, and equipment longevity. A professional HVAC contractor should perform a Manual J load calculation that factors in square footage, insulation levels, window types, orientation, air leakage, occupancy, and local weather data specific to the New Tazewell area. Oversizing can lead to short cycling, poor humidity control, and higher operating costs; undersizing results in insufficient heating on the coldest nights. Once the load (in BTUs) is known, the contractor selects a heat pump with a matching variable-capacity range and checks ductwork sizing (Manual D) to ensure adequate airflow. Avoid rule-of-thumb sizing based solely on home square footage or the capacity of the old system.
How often does a high-efficiency heat pump need maintenance and what does it involve?
Like any HVAC equipment, a heat pump benefits from biannual professional tune-ups—one visit in spring before cooling season and another in fall before heating season. A typical maintenance checklist includes: • Cleaning or replacing air filters and verifying correct filter MERV rating. • Inspecting and cleaning indoor and outdoor coils to maintain heat-transfer efficiency. • Checking refrigerant charge and testing for leaks. • Verifying thermostat calibration and updating firmware on smart controls. • Lubricating moving parts, tightening electrical connections, and testing safety controls. • Measuring airflow and static pressure to uncover duct issues. • Cleaning the condensate drain and pan to prevent water damage. Regular upkeep keeps efficiency high, extends equipment life beyond 15 years, maintains manufacturer warranty coverage, and minimizes unexpected breakdowns during New Tazewell’s hottest and coldest days.