NATE-certified Technicians
NATE-certified Technicians | Heating and Air Conditioning | New Tazewell
From blazing July afternoons to frosty January mornings, New Tazewell homeowners trust HEP’s NATE-certified technicians to keep every room perfectly comfortable. Our specialists bring industry-leading expertise to installation, repair, and maintenance, arriving on time with fully stocked trucks and a smile. Because we live and work in the same East Tennessee hills you do, we understand how quickly the weather flips—and we’re ready 24/7 to answer the call.
Whether you’re eyeing an ultra-efficient heat pump, need emergency furnace service, or simply want a tune-up to slash utility bills, HEP delivers solutions that last. We back every job with transparent pricing, rock-solid warranties, and a customer-first attitude that turns first-time clients into lifelong neighbors. Discover why families across Claiborne County make one call for heating and air conditioning—and relax knowing that HEP’s pros are on the way.
FAQs
What does it mean for a technician to be NATE-certified, and why is it important?
NATE (North American Technician Excellence) certification is the HVAC industry’s most respected credential. To earn it, a technician must pass rigorous, proctored exams that verify in-depth knowledge of heating, cooling, ventilation and refrigeration systems. When you hire a NATE-certified technician in New Tazewell, you know the person working on your equipment has proven expertise, follows best safety practices, and can diagnose and fix problems correctly the first time—saving you time, money and stress.
Which HVAC services do your NATE-certified technicians provide in New Tazewell?
Our team handles the full spectrum of residential and light-commercial HVAC needs, including new system design and installation, replacement of aging furnaces or air conditioners, seasonal tune-ups, ductless mini-split service, heat pump repair, smart thermostat integration, indoor air-quality upgrades, ductwork sealing, and 24/7 emergency repairs. Whatever the brand or model, our NATE professionals have the training and specialized tools to keep it running at peak performance.
How quickly can your NATE-certified team respond to emergency heating or cooling calls in New Tazewell?
We offer true 24/7 emergency service across Claiborne County. A live dispatcher answers the phone around the clock, and our on-call NATE technicians can usually be at your door within two hours—often sooner in the New Tazewell city limits. Fully stocked service vehicles allow us to complete most repairs on the first visit, restoring your comfort without delay.
Do NATE-certified technicians help protect my equipment warranty or extend the lifespan of my HVAC system?
Yes. Many manufacturers require that installation and maintenance be performed by properly trained professionals to keep warranties valid. Because NATE certification is nationally recognized, using our certified techs ensures you meet those terms. In addition, correct sizing, precise refrigerant charging, and factory-approved repair methods all reduce wear and tear, which can add years to the life of your furnace, air conditioner, or heat pump.
Are there energy-efficiency benefits to having my system serviced by a NATE-certified technician?
Absolutely. A NATE-certified technician understands airflow calculations, combustion analysis, and refrigerant superheat/subcooling readings. By dialing in these parameters during maintenance, we can improve your system’s Seasonal Energy Efficiency Ratio (SEER) or Annual Fuel Utilization Efficiency (AFUE) by up to 20 %, lowering monthly utility bills. In a climate like New Tazewell’s—with hot, humid summers and cool winters—that translates into significant yearly savings.
How often should I schedule maintenance with your NATE-certified technicians, and what does the visit include?
For most homes in New Tazewell we recommend two precision tune-ups per year—one in spring for cooling equipment and one in fall for heating. Each visit includes a 20-plus-point inspection: cleaning coils or burners, tightening electrical connections, lubricating motors, testing safety controls, calibrating thermostats, checking refrigerant charge, replacing standard filters, and documenting system performance. You’ll receive a written report of findings and recommendations so you can plan ahead and avoid costly breakdowns.