Upfront Pricing
Upfront Pricing | Heating and Air Conditioning | New Tazewell
When New Tazewell homeowners need dependable heating and air conditioning service without the sticker shock, they turn to HEP. Our upfront pricing means you’ll know the exact cost of repairs, replacements, or seasonal tune-ups before any work begins—no hidden fees, no last-minute surprises. From sweltering summer afternoons to frosty winter mornings, our certified technicians arrive promptly, diagnose issues with precision, and lay out clear options so you can choose what fits your comfort and budget.
At HEP, we’re local folks who understand the unique climate challenges of Claiborne County. That’s why every service call is backed by our Neighborly Promise: friendly professionals, tidy workspaces, and solutions built to last. Whether you’re upgrading to an energy-efficient system or just need a quick fix, we keep your home cozy and your wallet happy—because peace of mind should come standard with great service.
FAQs
What does “up-front pricing” mean for your heating and air conditioning services in New Tazewell?
Up-front pricing means you will know the exact cost of the work before we begin any repair, maintenance, or installation. After a thorough inspection, our technician presents a written quote that lists parts, labor, and any optional upgrades. You can approve or decline the work with no pressure—there are no surprise add-ons, hourly charges, or hidden fees added after the fact.
How do you determine the price of an HVAC repair or replacement?
We base every quote on three things: (1) the time needed to diagnose and complete the job, (2) the exact parts or equipment required, and (3) any code or manufacturer requirements specific to your system. Our technicians use a standardized pricing guide so the cost for the same repair is identical for every customer in New Tazewell. Once we total the price, we lock it in writing so it will not change even if the work takes longer than expected.
Are there additional charges for after-hours, weekend, or emergency service?
No. Our up-front pricing policy applies 24/7. If you call at night, on a weekend, or on a holiday, the diagnostic fee and quoted repair cost are the same as during regular business hours. The only difference is that parts suppliers may be closed; if a special-order part is required, we will clearly outline any shipping or manufacturer fees before you agree to proceed.
Do you provide free estimates and second opinions?
Yes. Estimates for new equipment installation are completely free, and you are under no obligation to buy. We also offer complimentary second opinions on written quotes from other HVAC contractors. A licensed technician will examine your system, verify the diagnosis, and explain whether the proposed solution is necessary or if a less-expensive option is available.
What payment and financing options are available?
We accept all major credit cards, checks, and cash. For larger projects such as system replacements, we partner with trusted lenders that specialize in HVAC financing. Options include 0% promotional APR plans as well as low-monthly-payment programs up to 120 months. Your technician or our office staff can help you apply, and most customers receive an approval decision within minutes.
Which HVAC brands do you service, and will repairs affect my manufacturer’s warranty?
Our team is factory-trained to work on all major heating and cooling brands—including Trane, Carrier, Lennox, Rheem, Goodman, and more. We use OEM or manufacturer-approved replacement parts so your existing warranty remains in force. If your system is still under warranty, we will handle the paperwork with the manufacturer and clearly itemize any costs that are or are not covered before starting work.