Certified Technicians
Certified Technicians | Air Conditioning | Heating and Air Conditioning | Newcomb
When summer hits the Cumberland Plateau, HEP’s certified technicians arrive ready to rescue Newcomb homes from sweltering heat. Backed by rigorous training and fully stocked service vans, our pros diagnose refrigerant leaks, faulty thermostats, and aging compressors with the friendly confidence that has made HEP a household name. Whether you own a historic farmhouse or a modern cabin, we tailor air conditioning solutions that boost efficiency and tame utility bills.
Comfort shouldn’t have to wait. That’s why we offer same-day service, transparent upfront pricing, and workmanship guarantees that extend long after our vans pull away. From precision tune-ups to complete system replacements, Newcomb residents count on HEP for dependable air conditioning care delivered with genuine local pride and a handshake you can trust.
FAQs
What does it mean that your technicians are “certified,” and why is it important for my air conditioning service in Newcomb?
All of our technicians hold nationally-recognized HVAC certifications such as ARCtick (for refrigerant handling) and Certificate III in Air-Conditioning and Refrigeration. Certification proves they have completed professional training, passed competency exams, and stay current through continuing-education requirements. For you, it means safer workmanship, correct system sizing and installation, compliance with Australian Standards AS/NZS 5149 and AS/NZS 3000, and protection of your manufacturer’s warranty.
Which air-conditioning services do you provide to homeowners and businesses in the Newcomb area?
We offer complete life-cycle support: ➤ New system design and load calculations ➤ Supply and installation of split systems, ducted units, multi-splits and VRV/VRF ➤ Preventive maintenance and seasonal tune-ups ➤ 24/7 emergency breakdown repairs ➤ Indoor-air-quality upgrades (filters, UV lamps, zoning) ➤ Refrigerant recovery and leak detection ➤ System upgrades and energy-efficiency retrofits. All work is performed in compliance with local Surf Coast Shire regulations and relevant Australian Refrigeration Council (ARC) guidelines.
Do you offer after-hours or same-day repair service in Newcomb?
Yes. Our certified on-call team is available 24/7, including public holidays. Calls received before 3 p.m. usually qualify for same-day attendance within Greater Geelong and Bellarine Peninsula suburbs, including Newcomb. Emergency response times average 1–2 hours for ‘no-cool’ situations during heatwaves. Our vans carry common parts—capacitors, contactors, fan motors, PCB boards—so most units are restored on the first visit.
How often should my air conditioner be serviced, and what does a certified technician do during a maintenance visit?
Residential split and ducted systems should be serviced at least once a year; high-duty commercial systems may need quarterly attention. During a routine service our licensed technician will: 1. Inspect electrical connections and tighten terminals. 2. Measure refrigerant pressures and superheat/subcool to verify correct charge. 3. Clean or replace air filters and flush condensate drains. 4. Wash indoor and outdoor coils with non-acidic cleaner. 5. Lubricate bearings and check fan balance. 6. Test thermostat calibration and control logic. 7. Provide a written report noting any developing faults, efficiency tips, and compliance with AS /NZS 3666 microbial control standards.
Can you help me choose an energy-efficient air conditioner that’s sized correctly for my Newcomb home?
Absolutely. A certified technician will perform a Manual J style heat-load calculation that considers Newcomb’s coastal climate zone, insulation levels, window orientation, occupancy, and appliance gains. We then recommend systems with high ZERL star ratings, variable-speed inverters, and R32 refrigerant for lower Global Warming Potential. Proper sizing prevents short-cycling, reduces running costs by up to 30 %, and extends equipment life.
What warranties or guarantees do you provide on installations and repairs?
New installations come with the manufacturer’s full parts warranty—typically 5 years for Daikin, Mitsubishi Electric, and Fujitsu—plus our own 6-year workmanship guarantee that exceeds Victorian Building Authority requirements. Repairs carry a 12-month parts and labour warranty (excluding consumables like filters). If a problem reoccurs within the warranty period, we return free of charge and prioritise your booking.