Comfort Solutions
Comfort Solutions | Air Conditioning | Heating and Air Conditioning | Newcomb
When Newcomb’s summer heat starts to smother your home, HEP’s Comfort Solutions Heating and Air Conditioning is ready to sweep in with refreshing relief. Our friendly, certified technicians specialize in fast, precise installations, honest repairs, and energy-saving tune-ups that keep your air conditioning running flawlessly all season long. From quiet, high-efficiency systems to smart thermostats that learn your schedule, we tailor every solution to your comfort and budget—always backed by clear pricing and a satisfaction guarantee.
Customers across Newcomb count on us for 24/7 emergency service, meticulous clean-ups, and the kind of neighborly care that only a local team can provide. Whether you’re upgrading an aging unit or scheduling preventive maintenance, trust HEP’s Comfort Solutions to deliver cooler temps, lower utility bills, and peace of mind with every air conditioning visit.
FAQs
What types of air conditioning systems do you install and how do I know which is right for my Newcomb home?
Comfort Solutions Heating & Air Conditioning supplies and installs high-wall split systems, ducted reverse-cycle, multi-head, cassette, and commercial VRF/VRV systems. During a free in-home consultation our licensed technician measures the size and orientation of each room, checks roof and sub-floor access, reviews your insulation levels and existing electrical capacity, then recommends the most efficient unit to meet both your cooling load and budget. We factor in outdoor corrosion resistance for coastal Newcomb properties, zoning options for multi-storey homes, and smart-control compatibility. You receive a written proposal with heat-load calculations so you can see exactly why a particular model and kilowatt rating was selected.
How often should my air conditioner be serviced and what does your maintenance include?
For most domestic systems we recommend a professional service once every 12 months, ideally in early spring before the summer rush. High-use or commercial units may need attention every 6 months. Our comprehensive tune-up includes cleaning indoor coil fins and filters, flushing condensate drains, testing refrigerant charge, inspecting electrical terminals, tightening fan belts, checking thermostat calibration, and sanitising the indoor unit with hospital-grade anti-bacterial solution. We finish with a written health report outlining any parts that are wearing, so you can budget for future repairs instead of facing an unexpected breakdown in peak heat.
Can you repair any AC brand and how quickly can you respond in the Newcomb area?
Yes. Our technicians are manufacturer-trained and carry diagnostic software and genuine spare parts for all leading brands including Daikin, Mitsubishi Electric, Fujitsu, Panasonic, LG and Rinnai. Because we keep a rotating on-call crew, we can usually attend breakdowns in Newcomb, Whittington and the wider Geelong region the same day. Emergency calls logged before 3 pm are normally resolved within four hours. After-hours support is available 24/7 for critical refrigeration, server-room or health-care facilities.
How energy-efficient are the units you supply, and can you help me lower my power bills?
All models we recommend carry at least a 5-Star Zoned Energy Rating Label for Victoria’s climate zone. We prioritise inverter compressors, variable-fan drives and Wi-Fi smart controllers that let you schedule runtimes and monitor consumption in real-time from your phone. During installation we seal duct joints, fit quality return-air filters and set correct refrigerant charge to ensure the system achieves its published Seasonal Energy Efficiency Ratio (SEER). Many customers see up to a 35 % reduction in summer electricity costs when replacing a 10-year-old fixed-speed unit with a new inverter model.
Do you offer finance or payment plans for new air conditioner installations?
Absolutely. We’ve partnered with Brighte and Humm to provide interest-free payment plans from 6 to 60 months, subject to approval. A $0 deposit option is available, and you can make extra repayments at any time without penalty. The application takes about five minutes and can be completed on site once you accept our quote, allowing us to schedule installation immediately even if you prefer to spread the cost over manageable weekly or fortnightly instalments.
What warranty do you provide on equipment and workmanship?
All major brands we install come with a full manufacturer’s parts and labour warranty—typically 5 years for residential split systems and up to 10 years on premium ducted units. Comfort Solutions backs this with an additional 5-year workmanship guarantee that covers refrigerant leaks, duct fittings, and any installation-related faults. If a warranty claim ever arises we lodge it on your behalf and prioritise your booking so your comfort is restored as quickly as possible.