Satisfaction Guarantee
Satisfaction Guarantee | Air Conditioning | Heating and Air Conditioning | Newcomb
When Newcomb’s summer sun starts to sizzle, HEP’s satisfaction guarantee heating and air conditioning team is ready to keep your home perfectly cool. Our certified technicians arrive on time, respect your space and explain every option before any work begins, so you’ll never feel left in the dark. From precision tune-ups to energy-saving system upgrades, we blend state-of-the-art tools with hometown courtesy—backed by a no-questions-asked promise that you’ll love the results or we’ll make it right.
That iron-clad commitment extends to every service call, repair, and new installation. If your air conditioning falters after we leave, we’ll return promptly at no charge, because your comfort and trust mean more to us than the invoice. Choose HEP and experience the peace of mind that comes from partnering with Newcomb’s most dependable indoor-climate experts.
FAQs
What does your 100 % Satisfaction Guarantee cover for air-conditioning services in Newcomb?
Our guarantee promises that the workmanship and parts we supply for any air-conditioning repair, maintenance or installation will perform exactly as specified. If your AC does not cool or run the way we said it would, we will return promptly, correct the issue at no extra cost, or refund the portion of the invoice related to the unsatisfactory work. The guarantee applies to labour, manufacturer-approved parts and the overall comfort performance of the system within the first 12 months after service.
How long do I have to report a problem after you have serviced my air conditioner?
You have a full 12-month window from the original service date to let us know about any concerns. Simply call or email our Newcomb office with your invoice number and a brief description of the issue. We book most return visits within 48 hours, prioritising urgent cooling or safety problems during hot weather.
Will I be charged a call-out fee if you need to come back under the guarantee?
No. All labour, diagnostic time and travel costs are completely waived for any follow-up visit that falls under the terms of our satisfaction guarantee. You pay nothing until the system is operating to the performance level we promised when the job was first completed.
Does the guarantee cover both repairs and new air-conditioning installations?
Yes. Whether we replaced a failed capacitor, cleaned the coils or installed a brand-new ducted system, the same 100 % Satisfaction Guarantee applies. For new installations, the guarantee is in addition to the manufacturer’s parts warranty and covers correct sizing, air-flow balance, thermostat operation and overall comfort for the first year.
What should I do if I’m not satisfied with the service I received?
1) Contact our customer-care team by phone, email or the web form within 12 months of the visit. 2) Provide your work order number and explain the specific problem (e.g., uneven cooling, unusual noise). 3) We’ll schedule a priority appointment—usually within 48 hours in Newcomb—to re-inspect and resolve the issue. If we cannot meet the performance standards documented on your original quote, we’ll either replace the affected component or refund that portion of your payment—your choice.
Is routine maintenance included in the satisfaction guarantee?
Seasonal maintenance plans (such as annual tune-ups or filter changes) are backed by the same promise of quality workmanship on the tasks we perform. If an item we serviced fails because we did not complete the maintenance correctly, we’ll return at no charge. However, new issues unrelated to our previous maintenance (for example, storm damage or blocked condensate lines formed months later) are not covered under the guarantee and would be quoted separately.