Heat Pumps
Heat Pumps | Heat Repair | Heating and Air Conditioning | Newcomb
When the chill settles over Newcomb, you don’t have time to wait for warmth. HEP’s Heat Pumps Heating & Air Conditioning brings fast, dependable heat repair that gets your home cozy again without the hassle. Our seasoned technicians arrive fully stocked, diagnose issues on the spot, and explain every option clearly—so you can make confident decisions and get back to relaxing in total comfort, no matter how cold it gets outside.
From minor thermostat glitches to full-system malfunctions, we handle every job with the same hometown care that’s defined HEP for decades. You’ll enjoy up-front pricing, energy-saving advice, and workmanship backed by solid guarantees—all delivered by friendly pros who treat your space with respect. Trust the team your Newcomb neighbors count on, and feel the difference a truly dedicated heating partner makes.
FAQs
How can I tell if my heat pump needs repair rather than a simple maintenance tune-up?
If your heat pump is short-cycling, struggling to reach the thermostat setting, making new or unusually loud noises, or causing sudden spikes in your electric bill, it likely needs professional repair. Routine maintenance should not be needed more than twice a year, so anything outside that schedule—especially loss of heating or cooling—signals a problem that requires our certified technicians to diagnose.
What types of heat pump systems do you service in the Newcomb area?
We service all major brands and configurations, including air-source, ductless mini-split, dual-fuel, and geothermal heat pumps. Our technicians are factory-trained and carry common replacement parts on the truck, enabling us to resolve the majority of issues on the first visit anywhere in Newcomb and surrounding Essex County.
How quickly can your technicians respond to an emergency heat pump breakdown in Newcomb?
For calls received before 6 p.m. we offer same-day emergency service across Newcomb. After-hours and weekend calls are covered by our 24/7 on-call team, which typically arrives within 2–4 hours. We prioritize no-heat situations for families with infants, elderly residents, or medically sensitive equipment.
Are there common warning signs that my heat pump’s reversing valve or compressor is failing?
Yes. A reversing valve that sticks often causes the unit to blow lukewarm air or to get locked in heating or cooling mode. A failing compressor may trip breakers, vibrate excessively at start-up, or produce a rattling or groaning sound. Because both components are vital and expensive, early diagnosis can prevent total system failure and save you money.
Will repairing my older heat pump be cost-effective, or should I consider replacing it with a newer model?
We use a 50 percent rule: if repair costs exceed half the price of a new ENERGY STAR-rated unit and your existing system is over 10 years old, replacement is usually more economical. Newer heat pumps can cut energy use by 20–40 percent compared with models from the early 2000s, so we’ll provide a good-better-best estimate to help you decide.
Do you offer any warranties or guarantees on the heat pump repair work you perform?
Absolutely. All repairs come with a 1-year workmanship warranty and the manufacturer’s parts warranty when OEM components are installed. If the same part fails within the first year, we’ll replace it at no additional cost and credit the diagnostic fee. We also offer affordable preventive maintenance plans to keep your warranty valid and extend equipment life.