Industry-leading Warranties
Industry-leading Warranties | HVAC Unit Replacement | Heating and Air Conditioning | Newcomb
For homeowners and businesses in Newcomb, HEP’s industry-leading warranties turn the stress of HVAC unit replacement into complete peace of mind. Our certified technicians pair top-tier workmanship with coverage that outperforms anything else in the region—so if a part fails or performance drops, you’re protected long after installation day. From ultra-efficient heat pumps to high-capacity gas furnaces, every system we install is backed by clear, no-nonsense terms and responsive local support.
Customers choose HEP because we treat comfort like a promise, not a possibility. We arrive on time, explain options in plain language, and fine-tune each unit for maximum savings on monthly energy bills. Most important, our warranties cover both parts and labor, eliminating surprise costs and keeping your home cozy through Newcomb’s cold snaps and summer heatwaves alike. When it’s time for HVAC unit replacement, trust the team that stands behind every bolt, wire, and airflow calculation—trust HEP.
FAQs
What types of warranties are available when I replace my HVAC unit in Newcomb?
We provide two main categories of coverage on every replacement: 1) a Manufacturer’s Limited Parts Warranty—which ranges from 10-to-12 years on major components like the compressor, heat exchanger, and coil—and 2) our Own Labor Warranty, which covers workmanship and labor for 2 years on standard systems and up to 10 years on qualifying premium systems. You can also purchase optional extended parts-and-labor protection for up to 12 years total, giving you true bumper-to-bumper peace of mind.
Does my warranty cover both heating and air-conditioning functions?
Yes. Whether you select a furnace, an air conditioner, or an all-in-one heat-pump system, the warranty applies to every factory-installed component in the equipment. The parts warranty covers failures in compressors, blower motors, heat exchangers, ignition systems, circuit boards, refrigerant valves, and much more. Our labor warranty likewise applies to any repair needed to restore proper heating or cooling performance, provided the failure is within the warranty term and normal maintenance has been performed.
Are there any homeowner responsibilities to keep my warranties valid?
To keep coverage active, the manufacturer requires annual professional maintenance as specified in the owner’s manual. We make it easy with our Preferred Maintenance Plan, which includes two seasonal tune-ups, priority scheduling, and full documentation that satisfies warranty requirements. You must also register the equipment within 60 days of installation (we register it for you), avoid using non-approved replacement parts, and resolve any system alerts promptly to prevent secondary damage.
Can I transfer the HVAC warranty to a new homeowner if I sell my property in Newcomb?
Absolutely. Both our labor warranty and most manufacturer limited parts warranties are transferable one time during the warranty period. You simply notify us—and the manufacturer if required—within 90 days of closing. There is typically no transfer fee, and the new homeowner receives the remaining balance of coverage. This feature adds tangible resale value because buyers know they are protected against unexpected HVAC repair costs.
What is not covered by the HVAC replacement warranties?
Like any warranty, certain exclusions apply. Items not covered include: routine maintenance (filters, cleaning), consumables (refrigerant after the first year), cosmetic damage, acts of nature (flood, lightning, fire), improper use or modifications, and failures caused by third-party accessories we did not install. Ductwork, thermostats, and zoning controls may be covered separately if installed at the same time—ask your comfort advisor for full details. We spell out all exclusions in writing before installation so there are no surprises later.
How do I file a warranty claim if my new HVAC system has an issue?
Just call our 24/7 service line or schedule online. Because we registered your equipment, we already have the serial numbers, installation date, and warranty terms on file. One of our certified technicians will diagnose the problem, confirm coverage, and perform the repair. We handle all paperwork with the manufacturer, source any warrantied parts overnight, and bill them directly—so you pay nothing for covered parts and, if within our labor warranty, nothing for labor either. Most claims are resolved within 24-48 hours.