24/7 Service

24/7 Service | Heating and Air Conditioning | Newcomb

When the temperature in Newcomb swings from frosty mountain mornings to humid summer nights, you don’t have time to wonder if your system will keep up. HEP’s licensed technicians are on call 24/7, arriving with fully stocked trucks, upfront pricing, and the know-how to diagnose and fix any trouble with your heating and air conditioning. Whether it’s a midnight furnace failure or an AC unit that quits on the hottest weekend of the year, you can count on rapid response and workmanship backed by industry-leading guarantees.

From precision tune-ups and energy-saving upgrades to complete system replacements, we treat every home as if it were our own. We’ll walk you through honest options, protect your floors with shoe covers, and leave the work area spotless—so the only thing you notice is crisp, comfortable air. Discover why families across Newcomb trust HEP to keep life comfortable around the clock.

FAQs

What areas of Newcomb do you service and are you really available 24/7?

Yes. Our on-call team covers the entire 3219 postcode and surrounding suburbs, from the Barwon River to Newcomb Central Shopping Centre. Because we staff licensed technicians in rotating shifts, someone is always available—day, night, weekends, and public holidays—to take your call and dispatch help immediately.

How quickly can a technician reach my home for an emergency heating or cooling issue?

In most parts of Newcomb we can have a technician on site within 1 hour. Once you call, our dispatcher GPS-locates the closest van, confirms they have the required parts, and sends you an SMS with their estimated arrival time. Severe weather, traffic, or after-hours demand may extend response times slightly, but you’ll receive real-time updates until your technician arrives.

Do you service all brands and models of HVAC equipment?

Absolutely. Our team is factory-trained on major Australian and international brands such as Brivis, Daikin, Mitsubishi Electric, Rinnai, Fujitsu, Bonaire, Carrier, and LG. We also work on older or discontinued models. Each van carries a broad range of genuine and universal replacement parts, allowing us to complete 90 % of repairs in a single visit.

What are your typical costs and do you provide upfront pricing?

We charge a flat diagnostic fee that covers travel to your property, a full system inspection, and a written quote. After the assessment, the technician explains the problem, all available repair options, and exact costs—no hidden call-out, overtime, or weekend surcharges. You approve the quote before any work begins, so you’ll never be surprised by your final invoice.

How can regular maintenance benefit my system and do you offer maintenance plans?

Annual servicing helps maintain efficiency, lowers energy bills, extends equipment life, and protects manufacturer warranties. Our Gold Maintenance Plan includes a yearly 20-point tune-up, priority emergency service, 10 % discount on repairs, and automatic reminder scheduling. Members also receive a free CO safety test for gas heaters and a detailed health report on all HVAC components.

What financing, rebates, or warranties are available for new installations in Newcomb?

We partner with leading lenders to offer interest-free finance for up to 24 months on approved purchases. As a Clean Energy Council-approved retailer, we guide you through current state rebates for high-efficiency reverse-cycle systems and heat pumps, which can save you hundreds upfront. All new installs come with a minimum 5-year manufacturer’s parts warranty and our own 12-month labour guarantee for added peace of mind.