Satisfaction Guarantee
Satisfaction Guarantee | Heating and Air Conditioning | Newcomb
At HEP, we believe comfort in Newcomb should never come with doubts or disclaimers. Thatâs why every installation, tune-up, or emergency call is backed by our 100% Satisfaction Guaranteeâif your home isnât feeling perfect, weâll make it right at no extra cost. From the first friendly greeting to the final system check, our certified techs bring decades of know-how, transparent pricing, and a passion for doing the job once and doing it well.
Whether youâre bracing for a Blue Ridge cold snap or taming summer humidity, our heating and air conditioning expertise keeps your indoor climate dialed-in and worry-free. Join your Newcomb neighbors who trust HEP for punctual arrivals, spotless clean-ups, and solutions that put efficiency and savings front and center. Comfort guaranteedâbecause âgood enoughâ just isnât in our vocabulary.
FAQs
What does your 100 % Satisfaction Guarantee cover?
Our guarantee promises that you will be completely satisfied with the heating or air-conditioning service, repair, or installation we perform in your Newcomb home or business. If the workmanship, system performance, or customer service does not meet the standards we agreed on in writing, we will return promptly to correct the issue at no extra costâor, if we cannot resolve it to your satisfaction, we will refund the portion of the invoice related to the unsatisfactory work.
How long do I have to claim the Satisfaction Guarantee after service?
You have 12 months from the original date of service to let us know you are dissatisfied. This full-year window gives you ample time to experience your HVAC system through every season and verify that it operates exactly as promised.
What steps should I follow if I am not satisfied with the heating or cooling work?
1. Call our Newcomb office at the dedicated guarantee number listed on your invoice. 2. Describe the problem to our Customer Care team and schedule a follow-up visitâusually within 24 hours. 3. Our technician will inspect, diagnose, and either adjust, repair, or replace the affected component or workmanship. 4. We confirm the solution meets your expectations before closing the ticket. If we cannot meet the agreed performance criteria, we initiate the refund process immediately.
Does the guarantee apply to both repairs and new installations?
Yes. Whether we replaced a faulty capacitor, performed seasonal maintenance, or installed a brand-new high-efficiency heat pump, the 100 % Satisfaction Guarantee applies equally to all residential and light-commercial HVAC services we provide in Newcomb.
Are there any conditions that could void the Satisfaction Guarantee?
The guarantee remains in force as long as the equipment is used according to manufacturer guidelines and has not been altered, serviced, or damaged by anyone other than our licensed technicians. Neglect (such as failing to change filters), misuse, or environmental damage (e.g., flooding, fire) are excluded, as are unpaid or late invoices.
Is the Satisfaction Guarantee available to customers outside Newcomb?
While the same workmanship standards apply across our entire service area, the written 100 % Satisfaction Guarantee is an exclusive offer for projects performed within the city limits and immediate suburbs of Newcomb. If you are just outside the boundary, call our dispatch teamâmany nearby neighborhoods qualify under an extended version of the program.