Transparent Pricing
Transparent Pricing | Heating and Air Conditioning | Newcomb
Choosing a comfort partner shouldnât feel like a guessing game. Thatâs why HEP brings 100% transparent pricing to Newcomb, so you know the exact cost of parts, labor, and warranties before any work begins. Whether you need a seasonal tune-up, an energy-saving upgrade, or an urgent repair, our certified technicians arrive ready to explain every option in clear, everyday languageâno hidden fees, no surprise add-ons.
From ultra-quiet heat pumps to high-efficiency furnaces and smart thermostats, we tailor solutions that balance performance with your budget. The result? Smooth-running heating and air conditioning that lowers utility bills while keeping your family comfortable year-round.
When you schedule with HEP, youâre backed by on-time service windows, iron-clad workmanship guarantees, and real-time text updates as your technician heads your way. Discover how stress-free home comfort can be when transparency comes standard.
FAQs
How does your transparent pricing model work for heating and air-conditioning services in Newcomb?
We publish flat-rate prices for common repairs, installations, and maintenance tasks. Before any work begins, youâll receive a written, itemized quote that includes labor, parts, taxes, and disposal fees. The price you approve is the price you payâno hidden charges or surprise add-ons once the job is finished.
Do you charge extra for after-hours or weekend service calls?
No. With our transparent pricing promise, the same rates apply 24/7. Whether you need an emergency furnace repair at 2 a.m. or an AC tune-up on Sunday, youâll pay the exact price listed in our published schedule, with no overtime premiums or call-out surcharges.
What factors can change the quoted price for a new HVAC system?
The only variables that affect the final cost are system capacity (measured in kW or BTU), efficiency rating, and any optional upgrades you choose (e.g., smart thermostats, zoning dampers). We perform a free in-home load calculation in Newcomb so you know exactly what size system you need. Once the model and options are selected, the quote is locked inâunexpected installation challenges are absorbed by us, not added to your bill.
Is the quoted price all-inclusive, or will there be separate fees for permits and disposal?
Our quotes are truly all-inclusive. We factor in council permits, electrical work, crane or lift equipment (if required), old unit removal, and environmentally safe refrigerant disposal. The only time an extra fee can occur is if local regulations change after the quote is issued, and even then weâll provide documentation and get your written approval first.
How do I know your prices are competitive in the Newcomb area?
Every quarter we benchmark our published rates against at least three other licensed HVAC contractors operating in the NewcombâGeelong region. If we find a lower verifiable price for an equivalent service, we adjust our pricing schedule within 30 days. We also offer a 10-day price-match guarantee: show us a written quote that beats ours, and weâll refund the difference plus 5 %.
What payment options and financing plans are available?
We accept all major credit cards, EFT, and cash, and we never add credit-card surcharges. For installations over $2,000, we partner with GreenSky and Brighte to offer 0 % interest plans up to 24 months or low-interest terms up to 60 months. The financing paperwork displays the exact total repayment amount so you understand the full cost before signing.