Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | Niota
When the Tennessee heat turns relentless, Niota homeowners count on HEP’s emergency repairs team to keep comfort flowing. One quick call dispatches certified technicians—fully stocked vans in tow—who diagnose problems fast, explain solutions in plain language, and restore chilled relief without surprises on the invoice. From sudden compressor failures at midnight to clogged condensate lines on a sweltering Sunday afternoon, we’re ready 24/7 because your family’s comfort shouldn’t wait for business hours.
air conditioning service is all we do in these moments, and we do it with hometown pride. Locally owned and backed by decades of expertise, HEP combines big-brand training with the neighborly touch Niota expects. Up-front pricing, warranty-protected parts, and a workmanship guarantee mean the fix is done right the first time—so you can get back to enjoying a cool, worry-free home. Call or click now, and let us put the chill back in your day.
FAQs
What situations count as an air-conditioning emergency in Niota, and how fast can you arrive?
Any issue that threatens your family’s safety, comfort, or property is considered an emergency. This includes complete system failure during extreme heat, refrigerant leaks, smoking or sparking equipment, frozen coils that cause water damage, and electrical odors. Because we station on-call technicians throughout McMinn and surrounding counties, our average arrival time in the Niota area is 60–90 minutes, and we respond 24/7, 365 days a year.
Are your emergency AC technicians really available around the clock, even on weekends and holidays?
Yes. We maintain a rotating on-call schedule so a certified HVAC professional is always ready to be dispatched—nights, weekends, and every major holiday. Our customer service line never closes, and our fully stocked trucks enable most repairs to be completed in a single visit, no matter when you call.
What should I do while waiting for the technician to arrive for an emergency repair?
First, turn off the AC at the thermostat and at the breaker if you notice electrical sparks, burning smells, or unusual noises. If water is leaking, place towels or a pan under the unit and shut off the condensate drain if possible. Make sure pets and children stay clear of the equipment. Gather any warranty paperwork and note the error code or symptoms you observed; this information helps us diagnose the problem faster when we arrive.
Can you repair all makes and models of air-conditioning systems?
Absolutely. Our EPA-licensed technicians are trained on central split systems, heat pumps, ductless mini-splits, and packaged rooftop units from every major manufacturer—Trane, Carrier, Lennox, Rheem, Goodman, Mitsubishi Electric, and more. We keep universal replacement parts such as capacitors, contactors, and fan motors on the truck, and we have local supplier accounts in Athens and Knoxville for brand-specific components if needed.
How much will an emergency AC repair cost, and do you provide upfront pricing?
For after-hours calls we charge a flat emergency diagnostic fee that covers travel and a complete system evaluation. Once the fault is identified, you receive a written, itemized quote before any work begins—no surprises or hidden charges. Most common repairs (capacitors, contactors, refrigerant recharge) range from $150-$600. If the repair is extensive, we’ll discuss alternative options such as financing or temporary cooling solutions.
Do you offer any guarantees or warranties on emergency repair work?
Yes. All parts we install carry a manufacturer warranty, and we back our labor with a 1-year workmanship guarantee. If the same component fails within that period due to our installation, we’ll replace it at no charge. In addition, every emergency service visit includes a complimentary safety inspection and a 30-day satisfaction promise—if you’re not happy with the repair, we’ll make it right.