Emergency Breakdown
Emergency Breakdown | Heat Repair | Heating and Air Conditioning | Niota
When an unexpected chill slips into your Niota home, you don’t have time to wonder who to call—you need HEP’s 24/7 specialists ready to roll. Our seasoned technicians arrive fast, equipped with factory-authorized parts and the know-how to tackle any furnace failure or AC freeze-up on the spot. From strange noises and uneven temps to complete system shutdowns, we diagnose in minutes and restore comfort just as quickly, all while keeping you informed and in control of every decision.
Customers choose us for transparent pricing, courteous service, and workmanship that lasts long after the panic subsides. Whether we’re replacing a worn igniter, sealing a hidden duct leak, or fine-tuning your thermostat for optimal efficiency, HEP treats your home like our own. For reliable emergency heating and air conditioning solutions—and rapid, no-nonsense heat repair—Niota trusts the hometown pros who are always “Happy to Help.”
FAQs
What situations count as an emergency heating or air-conditioning breakdown in Niota?
Any complete loss of heat or cooling during extreme outdoor temperatures, dangerous gas or refrigerant leaks, electrical burning smells, loud grinding or banging noises from the furnace or AC, or a system that repeatedly trips the breaker is considered an emergency. These issues can threaten your family’s safety and comfort, so call us right away if you notice them.
How fast can your technicians reach my home or business in Niota?
Because our dispatch center is located inside McMinn County, we can generally reach any address in Niota within 60–90 minutes—often sooner during normal traffic conditions. We use GPS-enabled vans and on-call technicians who live throughout the area, allowing us to dispatch the closest crew 24/7.
Which heating and cooling systems do you repair during emergency calls?
Our licensed, factory-trained technicians can handle gas furnaces, electric furnaces, heat pumps, dual-fuel systems, mini-split units, central air conditioners, and packaged rooftop units. We service all major brands, including Carrier, Trane, Lennox, Goodman, Rheem, York, and American Standard, as well as older or less-common models.
Is there anything I should do while waiting for the emergency technician to arrive?
If you smell gas, leave the building, shut off the gas at the exterior meter if possible, and call 911 before contacting us. For electrical burning smells, turn off the HVAC breaker. In winter, close doors to unused rooms and use blankets or space heaters (kept at least 3 feet from combustibles) to maintain warmth. In summer, close blinds and drink plenty of water. Gathering system documentation or recent maintenance records can also help speed repairs.
Do you offer 24/7 service, including nights, weekends, and holidays?
Yes. Our emergency team is on standby 365 days a year, including Thanksgiving, Christmas, and all major holidays. You will reach a live dispatcher—never an answering machine—any time you call. Technicians travel in fully stocked service vans so most repairs can be completed in a single visit, regardless of the hour.
How much does emergency heating or AC repair cost and are there extra fees?
We charge a flat emergency diagnostic fee that covers the trip charge and a full system evaluation. After diagnosis, you receive an upfront, written quote for parts and labor; no work begins until you approve it. Night, weekend, or holiday calls carry a modest after-hours surcharge that we disclose during scheduling. We accept cash, major credit cards, and offer short-term financing for larger repairs so you never have to choose between comfort and cost.