- HEP Heat and Air
- Certified Technicians

Certified Technicians
Certified Technicians | HVAC Unit Replacement | Heating and Air Conditioning | Niota
When the summer sun beats down on Niota and the winter winds pick up off the ridges, you need a comfort system that won’t leave you guessing. HEP’s certified technicians specialize in HVAC unit replacement, bringing decades of experience to every home they enter. From the moment we arrive, you’ll notice the professionalism that has made us a trusted name across East Tennessee—prompt scheduling, clear communication, and tidy workmanship that respects your time and space.
Our team evaluates your existing system, recommends energy-efficient options sized precisely for your square footage, and installs them with craftsmanship backed by ironclad warranties. You’ll enjoy quieter operation, lower utility bills, and that perfect “just-right” temperature year-round, all managed by smart thermostats we’ll gladly program for you before we leave. Ready to breathe easy again? Call HEP today and discover why your neighbors in Niota keep choosing us for comfort that lasts.
FAQs
When should I replace my HVAC unit instead of repairing it?
Most systems in Niota last 10–15 years. If your equipment is within that age range, needs frequent repairs, no longer keeps you comfortable, or still uses the phased-out R-22 refrigerant, replacement is usually the smarter, more economical choice. A new ENERGY STAR® system can cut utility costs by 20–40 % and eliminate the risk of an expensive compressor or heat-exchanger failure.
What size heating and cooling system does my Niota home require?
Proper sizing is determined with a Manual J load calculation that accounts for square footage, insulation levels, window types, air-sealing, and our mixed-humid East Tennessee climate. Our certified technicians measure these factors and recommend equipment that delivers the exact British Thermal Units (BTUs) needed—preventing short cycling, excessive humidity, and high energy bills.
How long does a full HVAC replacement take?
For most straight change-outs (equipment only) we arrive at 8 a.m., remove the old unit, set the new condenser or heat pump, replace the indoor coil/air handler or furnace, pressure-test and evacuate the refrigerant lines, charge the system, and run final start-up tests—all in one working day. If duct modifications, zoning, or indoor air-quality upgrades are added, the job can extend to two or three days, plus time for county inspections.
What does a new heating and air conditioning system cost in Niota?
Pricing varies by capacity, efficiency rating (SEER2/HSPF/AFUE), and whether you choose a single-stage, two-stage, or variable-speed system. As a rule of thumb, homeowners invest $6,000–$12,000 for a complete replacement, including labor, permits, and disposal of the old unit. We provide an itemized quote in advance and offer low-interest TVA EnergyRight financing to keep monthly payments affordable.
Are there rebates or tax incentives available for HVAC replacement?
Yes. Through 2032, the federal Energy Efficient Home Improvement Credit (25C) offers up to $2,000 back on qualifying heat pumps and $600 on high-efficiency furnaces or A/C coils. Local electric utilities partnering with TVA often add $150–$500 per system, and manufacturers run seasonal rebates worth $300–$1,200. Our office handles the paperwork so you receive every incentive you’re eligible for.
What warranties and after-install support do you provide?
All equipment we install comes with a 10-year parts warranty when registered within 60 days, and most compressors or heat exchangers carry limited lifetime coverage. Our labor is guaranteed for one year, extendable to 10 years with our Comfort Club maintenance plan. Twice-annual tune-ups performed by our NATE-certified technicians keep your warranty valid and your system running at peak efficiency.