Maintenance Plans
Maintenance Plans | Heating and Air Conditioning | Niota
Living in Niota means battling both summer swelter and winter chills, so HEP’s maintenance plans are designed to keep your heating and air conditioning performing at their best all year long. Our certified technicians provide scheduled tune-ups that catch small issues before they become big, expensive problems, giving you peace of mind and lower utility bills.
Members enjoy priority service, exclusive discounts on repairs, and detailed system health reports after every visit—so you always know exactly how your equipment is doing. With HEP’s reliable, hometown team on your side, you can relax and focus on what matters most while we handle the comfort of your home.
FAQs
Why do I need a maintenance plan for my HVAC system in Niota’s climate?
Niota experiences hot, humid summers and cool, sometimes freezing winters. Those seasonal swings force your heating and cooling equipment to work hard year-round, increasing wear and tear. A maintenance plan provides scheduled tune-ups that keep components clean, lubricated, and properly calibrated, preventing unexpected breakdowns, improving energy efficiency, and helping the system cope with East Tennessee’s temperature extremes.
What is included in your heating and air conditioning maintenance plan?
Our plan covers two precision tune-ups per year—one in spring for cooling and one in fall for heating. Each visit includes: complete system inspection, condenser and evaporator coil cleaning, refrigerant level check and adjustment, thermostat calibration, electrical testing and tightening, burner assembly cleaning, safety control verification, condensate drain cleaning, air-filter replacement (standard size), and a written performance report. We also document potential issues so you can address them before they become expensive repairs.
How often will you service my system, and how long does a visit take?
You’ll receive service twice a year: once before the cooling season and once before the heating season. A standard residential visit typically takes 60–90 minutes per system, depending on accessibility and the equipment’s condition. Our office will remind you when it’s time to schedule, and we offer flexible appointment windows to fit your schedule.
Will a maintenance plan actually save me money?
Yes. Regular cleaning and calibration can improve HVAC efficiency by 10–15%, which lowers monthly utility bills. Tune-ups also catch small problems—such as a loose capacitor or low refrigerant—before they lead to compressor failure or heat-exchanger cracks, saving hundreds or even thousands of dollars in emergency repairs or premature replacements. In many cases, the annual plan cost is offset by the energy savings alone.
Do maintenance plan members receive priority service or discounts on repairs?
Absolutely. Members enjoy same-day or next-day priority scheduling if you ever need a repair, even during peak summer or winter demand. You’ll also receive a 15% discount on parts and labor for any non-warranty repairs, and we waive our standard diagnostic fee. Because we already know your equipment history, repairs are diagnosed faster, reducing downtime and cost.
How do I enroll, and is there a contract or cancellation fee?
Enrollment is simple: call our office or sign up on our website, and we’ll schedule your first tune-up right away. Plans are billed annually or monthly, whichever is more convenient. There is no long-term contract—you can cancel at any time without penalty. If you move within our Niota service area, your coverage can transfer to your new home, or you can receive a pro-rated refund of any unused portion.